TriCom Technical Services · 3 hours ago

Production Support Analyst

Kansas City, MO

Contract

Remote

Entry Level

1+ years exp

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Responsibilities

Under general direction, proactively monitor complex test and production applications.

Actively monitor and troubleshoot any issues that arise during testing with the intent to catch and solve issues before they have internal/external customer operational impact and before the code moves into production.

Perform the necessary tasks to ensure continuous processing according to published business documentation and standards.

Open and review incidents in the incident tracking system (ServiceNow, Jira) to ensure documentation is accurate and complete in accordance with incident management best practices.

Implement, configure, and operate tools and products in the DevOps and DevSecOps toolchain while leveraging DevOps/DevSecOps team best practices.

Work with open-source technologies as needed.

Leverage AI solutions for making operations efficient (virtual assistant, chatbots, etc.).

Work with GitLab CI/CD pipelines with AWS.

Work with CI/CD tools and source control including Git and SVN.

Collaborate with stakeholders on the continuous improvement of production operations.

Provide operational expertise to engineering teams to develop automated solutions.

Automate team operational processes as needed to ensure accuracy and compliance with security standards.

Support, drive, and operate automation in product build and deployment.

Research new automation capabilities and solutions to identify areas for improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Monitoring applicationsIncident tracking systemsDevOps toolsDevSecOps toolsAWSCI/CD pipelinesAI solutionsGitLabGitSVN