Diverse Lynx · 6 days ago
Production Support Engineer
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Software Development
Actively HiringGrowth Opportunities
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Responsibilities
Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software
Work with onsite and offshore teams for system alerts, monitoring, etc.
Setup environment and manage release as per Block point requirement
Handle disaster recovery procedures
Administer passwords and permissions
Create long-range disaster recovery plans
Collect customer feedback through surveys
Monitor system performance and ensure secure services with minimum downtime
Maintain documentation and standards
Analyze and tune system performance, implement best practices
Provide L2/L3 ticket support
Troubleshoot and resolve issues within SLA
Collaborate with other application SMEs for troubleshooting
Support Major incident management
Provide on-call support
Qualification
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Required
Strong experience in Linux, Unix, shell scripting
Strong experience troubleshooting Java and C++ based application
Must have experience in middleware technologies e.g. CORBA, AIX, MQ, File transfer
Experience in L2/L3 Incident management and release management
Experience of handling legacy and complex applications 7 Years
Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software
Data centers, backups etc. Working with onsite and offshore teams, system alerts, monitoring, etc.
Environment setup and release management as per Block point requirement
Disaster recovery
Admin experience of passwords, permissions
Create long-range disaster recovery
Customer feedback survey
Manages and monitor system performance. proactively monitor the Platform to ensure secure services with minimum downtime
Sets up and maintains documentation and standards
Performance analysis and tuning, Best practices implemented on the current system
L2/L3 ticket support
Troubleshooting and Issue resolution within SLA
Coordinate with other applications SMEs to troubleshoot
Support Major incident management
On-call support
Company
Diverse Lynx
We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services.
Funding
Current Stage
Late StageRecent News
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