Frog Street · 4 hours ago
Professional Development Business Support Specialist
Texas, United States
Full-time
Remote
Entry Level
2+ years exp
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Hiring Manager
Victor Lamento
Insider Connection @Frog Street
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Responsibilities
Support the planning, scheduling and organization of professional learning events, both virtual and in-person.
Coordinate logistics for training sessions, workshops, and seminars, including booking venues, handling registrations, and preparing necessary materials.
Collaborate with the Marketing team to promote professional learning offerings.
Assist the Professional Development Business Manager in the following areas:
Per-diem travel Concur reconciliation
Support and review the open order tracking system
Handle inbound calls from customers
Provide support for questions and issues related to billing and systems
Facilitate cross-departmental collaboration with Accounting, Customer Care, Customer Success, the Professional Development team and Sales
Monitor and report on Salesforce systems
Set up and manage registration sites and processes for CDA and ICC plans
Oversee and maintain the new survey system, including monthly survey reports
Maintain IACET records and requirements for renewal compliance
Track ECAC (LA Ancillary) required paperwork, Pathways billing, and handle specific billing for initial applications and scholarship intervals
Close out ECAC and CDA compliance at the end of respective programs
Manage the Instructor-Supported CDA Program, including books, billing, course enrollment and reporting as needed
Conduct initial onboarding for ECAC and CDA programs
Manage the department’s calendar and assist with scheduling meetings, including cross-departmental meetings that support customer experience.
Handle department communications, ensuring timely responses to internal and external inquiries.
Assist in creating and maintaining documentation, records, and reports to track program effectiveness.
Collect and analyze feedback from participants to measure program success and areas for improvement.
Maintain and update databases related to professional learning programs, including participant records, program schedules, and materials.
Lead the setup and execution of Swogo technology at Frog Street’s educational conferences.
Administer the Swogo site for content changes, ensuring that it is kept up to date with accurate information and is properly maintained.
Ensure seamless integration of Swogo within conference activities, addressing any technical or operational issues that arise.
Serve as the primary contact for Swogo-related inquiries and troubleshooting during conferences.
Act as a point of contact for clients and participants, providing information about upcoming events and responding to inquiries.
Coordinate with external vendors, consultants, and speakers to facilitate seamless program delivery.
Assist in customizing professional development plans for clients in collaboration with the Professional Development Team.
Assist in managing the department’s budget, tracking expenses, and ensuring cost-efficiency.
Maintain an inventory of materials and resources for professional development programs.
Support procurement and processing of invoices, expense reports, and vendor payments.
Partner with the Sales and Marketing teams to align professional learning offerings with customer needs.
Provide support for cross-departmental initiatives that enhance the professional development experience.
Work closely with Professional Development Managers to continuously improve program quality and delivery.
Qualification
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Required
Bachelor’s degree in Education, Business Administration or a related field
2+ years of experience in a support role, preferably within education, learning and development of a similar environment
Strong organizational and project management skills with attention to detail
Excellent written and verbal communication skills
Ability to analyze data and produce actionable insights
Customer-oriented with the ability to engage with diverse stakeholders
Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
Company
Frog Street
Frog Street Press is a privately-held company based in Grapevine, Texas that provides educational curriculum for the early childhood market.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lee Ramsayer
Chief Executive Officer
Hazel Hughes
Chief Financial Officer
Company data provided by crunchbase
