Rippling · 6 hours ago

Professional Services Consultant, Talent

United States

Full-time

Remote

Mid Level

$69K/yr - $109K/yr

3+ years exp

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Responsibilities

Set our customers up for wild success with Rippling’s Talent products and features while creating raving fans.

Dive deep into customer Talent product needs and prescribe custom solutions. (Talent Products include but are not limited to Recruiting, Compensation Mgmt, Performance mgmt and Headcount Planning)

Understand the customer needs from a platform perspective in topics like Formulas, workflows, approval processes and security model which pertain to their talent product subscriptions.

Work cross-functionally with sales, customer success, solutions consulting and customer support to maximize product adoption.

Design and document new use cases for our Talent product suite.

Train our internal resources and customers.

Contribute to our knowledge base and serve as a subject matter expert on Talent products and features.

Actively contribute to the development of Talent Products through collaboration with product and engineering.

Assist with user testing and beta programs for new features.

Instrument and scale our Professional Services team.

Measure the effectiveness and quality of our professional services engagements, while continuously suggesting improvements.

Implement processes to optimize internal process inefficiencies.

Qualification

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SaaS experienceCustomer successProduct managementSQL queriesHR systems experienceTraining skillsCross-functional collaboration