100 applicants

Company

Abnormal Security · 9 hours ago

Professional Services Consultant - West

Remote - USA

Full-time

Remote

Mid, Senior Level

$102K/yr - $136K/yr

5+ years exp

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Responsibilities

Project manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal stakeholders (Sales, Product, Customer Success Managers, Support) as needed to fulfill delivery requirements.

Lead and help ensure an effective POV to Post Sales Handoff to obtain knowledge of key deal win details before kicking off the deployment (e.g., POV success criteria, tech stack, security roadmap, timelines and compelling events, points of contact)

Conduct problem discovery to gain an understanding of the customers' goals (success criteria), and ensure the delivery plan is aligned with those goals.

Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scalable implementations.

Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.

Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.

Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.

Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cybersecurity SaaS PlatformsEnterprise Mail Flow SystemsProject ManagementEmail Security FundamentalsLog Data AnalysisPythonJAVACustomer Relationship ManagementRisk MitigationService Delivery

Required

Must be located within the PST region.

BS/BA degree, with 5+ years experience in a customer-facing role managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment

3+ years experience with successfully managing projects specifically involving the integration and/or migration of enterprise mail flow systems strongly preferred

Strategic thinking backed by technical understanding, with the ability to translate the API-led Abnormal vision into a tangible, scalable implementation that ensures a successful customer launch within specified scope and timelines

Track record of executing projects from start-to-finish with a strong prioritization and time management perspective, coordinating across functions to achieve project objectives

Expert ability to identify and proactively mitigate project risk, own internal and external status reporting, and work with stakeholders across functions (Product, ENG, Sales) as necessary to keep projects on track

Experience acting as lead to broad spectrum of IT / InfoSec customer stakeholders to deploy highly visible, 'always on' solutions

Well versed on email security fundamentals

Strong understanding of SaaS products and services

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Ability to work in a fast-paced and dynamic environment and manage multiple priorities

Significant experience with service delivery and delivering projects on time, always with a customer first mindset

Preferred

Python/JAVA experience preferred

Advanced Experience with commercial routing, filtering and SEG solutions

Advanced Experience in log data analysis with a SIEM or other analysis tool preferred

Benefits

Bonus

Restricted stock units (RSUs)

Benefits

Company

Abnormal Security

Glassdoor

3.3

Abnormal Security is an email security company that protects enterprises and organizations from targeted email attacks.

Founded in 2018

San Francisco, California, USA

501-1,000 employees

https://www.abnormalsecurity.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (10)

2022 (11)

2021 (16)

2020 (3)