NXLog · 3 hours ago

Professional Services Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers.

Propose technically viable software solutions that meet clients’ requirements.

Provide expert advice regarding the usage of our products to prospects and customers.

Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams.

Discover and suggest improvements to internal processes and innovations.

Identify clients’ training needs and the best approach towards.

Develop presentations and training material for customers.

Execute tasks based on approved SoW - product training, deployment, configuration, upgrade, etc.

Prioritize and allocate resources based on business goals, customer requirements, and agreements.

Provide regular updates and feedback to customers and to internal stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SIEMLog managementLinuxPythonCloud platformsBashPowerShellJavaFluent EnglishTechnical communication

Required

Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security.

Experience with SIEM and log management products. Software solution design is an advantage.

Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors.

Strong customer service focus with ability to develop and maintain relationships.

Great communication skills, ability to work with different kinds of audiences.

Excellent time management, ability to effectively prioritize and execute tasks.

Proactive and problem-solving attitude.

Fluent English.

Knowledgeable about the following tech stack: OS: Linux (Ubuntu/Debian), Red Hat, MS Windows; Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI; Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.; Programming: Bash, Python, PowerShell, Java, Regex; Cloud platforms: Azure, AWS, Google Cloud; Virtualization & containerization; REST API.