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Company

Inovalon · 2 days ago

Professional Services Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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AnalyticsHealth Care

H1B Sponsor Likely

Hiring Manager

Carol Modesto

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Responsibilities

Comprehensively manage concurrent customer Professional Service engagements across the company’s Payer product portfolio

Act as client-facing point of contact for all Quality/STARS/Risk related activities within assigned client engagements

Act as trusted advisor to customers to understand their Quality and/or Risk Adjustment program goals, business drivers and help design, execute and monitor Professional Services to support customer outcomes

Actively manage outstanding issues and drive issues to resolution while effectively managing client expectations

Develop and maintain an industry and regulatory expertise from a Quality and Risk Adjustment perspective; author and advise the creation of industry thought capital

Identify (and close) growth opportunities based on client needs, and partner with sales, implementation and customer success teams to ensure positive customer experience

Establish a strong leadership shadow that reinforces the Inovalon values

Demonstrate effective and clear written and verbal communication skills, specifically the ability to speak to technical customers, including the drafting of high-quality, written documentation and presentations for internal and external communications

Deploy strong analytical and organization skills; have an ability to work independently and proactively, be accepting of ambiguity in a fast-paced environment

Maintain compliance with Inovalon’s policies, procedures and mission statement

Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company

Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health plan QualityCMS STARSRisk AdjustmentCustomer-facing experienceHealth care data knowledgeBilling practices knowledgeReimbursement models knowledgeTableauSnowFlakeSQLMicrosoft OfficeInovalon tools

Required

Minimum of 5 years of health plan Quality, CMS STARS or Risk Adjustment program delivery experience

Minimum of 3 years’ experience working in customer-facing roles, either internal or external, with strong interaction, consultative skills and ownership for developing and deepening relationships, driving customer satisfaction and issue management

Ability to identify customer needs in complex regulatory environments and successfully execute on solution delivery, issue resolution, retention, adoption and expansion strategies

Excellent communication and presentation skills; with the ability to adapt communication style depending on audience (customers / internal partners / Leadership)

Deep knowledge of health care data, billing practices and reimbursement models

Takes a proactive approach towards executing on numerous tasks and priorities simultaneously while also managing client relationships and expectations

Detail-oriented and the ability to work in a fast-paced environment

Preferred

Previous experience working in professional services or consulting, preferably with a focus on payer customers

Tableau, SnowFlake and/or SQL experience a plus

Knowledge of and familiarity with Microsoft Office tools, including Access, Excel, Word, and Outlook

Previous experience with Inovalon tools a plus

Company

Inovalon

Glassdoor

2.8

A technology company combining data analytics and targeted interventions to achieve meaningful impact across the healthcare landscape.

Founded in 1998

Bowie, Maryland, USA

1,001-5,000 employees

http://www.inovalon.com

H1B Sponsorship

Inovalon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (32)

2022 (98)

2021 (126)

2020 (89)