RealTime Solutions® · 2 days ago
Professional Services Manager
United States
Full-time
Remote
Senior Level
$95K/yr - $115K/yr
5+ years exp
Maximize your interview chancesBig DataConsulting
Insider Connection @RealTime Solutions®
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
Lead and manage a team of Implementation Consultants to deliver successful client projects on time and within budget.
Engage customers to understand their evolving needs in conducting profitable clinical trials and coordinate RealTime, Complion, and Devana resources to ensure success.
Act as a working manager by taking ownership of customer projects from initiation to the Go-Live phase.
Work with team members to create individual development plans including career goals, job-specific knowledge, and professional skills.
Develop, oversee, and report on key performance indicators for your business unit and its team members.
Oversee and drive continuous improvement to customer professional service experiences.
Identify needs and contribute to the development of customer-facing training material and its delivery to customers.
Identify opportunities and develop strategies for upselling and cross-selling.
Use product and customer knowledge to create and share user acceptance criteria with the Product Team throughout development.
Establish and maintain strong relationships with clients, ensuring their satisfaction by actively listening to client needs, providing solutions, and addressing concerns promptly.
Partner with internal and external stakeholders to understand and execute upon our customers’ needs and organizational structure.
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
Define and execute the implementation strategy for 21 CFR Part 11 Validation.
Identify potential risks and challenges in the implementation process and develop strategies to mitigate them. Proactively communicate any issues to stakeholders and propose solutions.
Educate customers on additional products and features.
Share best practices and contribute ideas on ways to resolve problems.
Improve processes and procedures to serve the customer better and/or improve productivity.
Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in business, Information Technology, or a related field or equivalent experience.
5+ years of experience in professional services, consulting, or project management roles, with at least 2 years in a supervisory capacity.
3+ years of software implementation experience, particularly in technology implementations.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Proficiency in project management tools and software.
Strong project management skills; highly organized and detail-oriented.
Ability to prioritize and manage multiple projects simultaneously.
Excellent critical thinking, organizational, and problem-solving skills.
Preferred
1+ years of experience within the clinical research industry or biotech fields.
Experience using a clinical trial management system.
Certification in project management (PMP) or similar credentials.
Benefits
Health insurance
Long-term disability
Life policy
Unlimited Paid Time Off
9 paid Holidays
Paid Parental Leave
Work Anniversary Bonus
Participation in the Employee of the Quarter Program
Monthly $100 Connectivity Stipend Reimbursement
RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested
Company
RealTime Solutions®
The foodservice industry can be fun. Marketing within the business is even more fun.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rick Greenfield
President and Founder
Company data provided by crunchbase
