167 applicants

Company

Snowflake · 6 hours ago

Professional Services Operations Manager

Full-time

Remote

Senior Level

7+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Be responsible for management of projects in the PSA system throughout the entire project lifecycle, from project setup, ongoing maintenance, and project close out. Ensure accuracy of various project related data elements, including those that affect revenue recognition and invoicing.

Oversee time and expense entry and approvals process to ensure accuracy and timeliness. Highlight anomalies and coordinate adjustments as necessary.

Lead the bottoms up revenue forecasting process, working closely with the PS managers and RDMs and ensuring data is reflected properly in PSA, SFDC, and other tools used in the process. Track and understand forecast progression throughout each quarter and drive improvements in accuracy.

Work closely with the Revenue team to support revenue recognition and month-end processes for PS, including providing supporting reports.

Reconcile revenue, forecasts vs actual, GL vs PSA.

Drive deal review process and provide timely review of SOWs and quotes.

Draft Change Orders

Work with IT and PS Ops team on enhancements and fixes for Financial Force.

Act as point of contact into Finance and other internal groups in order to reduce operational noise for PS managers.

Provide insight, analysis, and decision support for regional PS leadership.

For all processes above, continuously identify and recommend areas for improvement. Assist with planning and implementation of process and system improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PSA systemRevenue forecastingProject managementFinancialForceConflict-resolution skills

Required

7+ years of professional services operations or related experience, ideally in enterprise software company

Bachelor's degree required

Experience working with PSA system. FinancialForce experience is a plus.

Assertive conflict-resolution and problem-solving skills

Clear and concise communication in both written and verbal form

Ability to be diplomatic or firm when necessary in order to drive business forward and obtain results

Highly detail oriented and able to work autonomously

Ability to manage multiple tasks and tight deadlines with confidence and ease

Ability to prioritize and organize workload across multiple groups

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5,001-10,000 employees

https://www.snowflake.com

H1B Sponsorship

Snowflake has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (102)

2022 (257)

2021 (134)

2020 (129)