Be an early applicantLess than 25 applicants

Company

Rochester Institute of Technology · 4 hours ago

Program and IT Project Manager

Hybrid — Remote/On-campus

Full-time

Hybrid

Mid Level

$52K/yr - $88K/yr

3+ years exp

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Responsibilities

Manage the design, development, deployment, and measurement of large scale cross-functional projects as well as programs within the Academics portfolio of offerings, with oversight from the Director, Academic Affairs

Manage cross-functional project scope and project controls in collaboration with other team members, ensuring alignment with RIT Certified’s strategic objectives

Establish overall project plans for programs and projects across the organization, identifying scope, key milestones, resources, and deliverables

Identify project threats and blockers, and implement corrective action as needed

Assemble and manage project team members; Maintain productive relationships with all project stakeholders and project team members

Maintain up-to-date statuses of projects and programs, keeping team members and leaders well-informed.

Devise and maintain cross-functional documentation of processes and procedures

Manage project budget and project resource allocations

Working closely with the Director of Workforce Innovation & Implementation, provide direction to clear barriers to team progress, maintain adherence to the work plan, resolve conflicts within and outside the team, and ensure the project goals and staff assignments are realistic and achievable

Conduct quarterly SWOT analyses to ensure progress toward deliverables

Perform risk management tactics to identify, document, and minimize project risks

Anticipate and resolve project issues and problems, escalating risk and issues as needed

Participate in priority planning for organizational initiatives

Work collaboratively with the Manager of Data & Systems to ensure seamless integration of technology platforms and programs

Support the management and project planning of IT tasks and initiatives

In collaboration with the Manager of Data & Systems, identify and act on opportunities to improve and update software and systems

Manage development, execution and analysis of effective test scenarios, scripts, and use cases with consideration to cross-functional and process stream impact

Continuously evaluate and improve IT support processes and procedures to enhance efficiency and effectiveness.

Establish key performance indicators (KPIs) for the IT support team and regularly track and report on performance against these metrics.

Manage relationships with third-party vendors and service providers to ensure timely resolution of issues and adherence to service level agreements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT Project SupportRisk AssessmentProject ManagementIT Policy DevelopmentIT Support ProcessesProject Management Certification

Required

Minimum 3-5 years of relevant experience, of which some must be in an IT capacity

Knowledge of project and program management processes, tools, templates, and management techniques

Experience in IT-related roles and associated skills

Track record of meeting deadlines consistently with multiple assignments occurring simultaneously and documenting progress

Acute attention to detail, ensuring accuracy and quality in all deliverables

Exceptional communication skills, both verbal and written, with the ability to interact effectively with vendors, team members, and stakeholders at all levels

Ability to analyze quantitatively, problem-solve, scope requirements (technical and non-technical), and support prioritization exercises

Excellent leadership and people management skills, with the ability to inspire, motivate, and empower team members

Ability to empower and support multiple teams

Ability to synthesize and organize large amounts of information into digestible outputs

Problem-solving, negotiation, and conflict management skills

Ability to work across organizational boundaries to drive closure of complex delivery challenges.

Strong critical thinking and analytical skills

Ability to remain focused and organized while multitasking

Preferred

Experience developing and implementing IT policies and best practices

Proven experience in IT support roles, including a leadership or management position

Experience developing and implementing IT support processes and procedures

Project management certification(s) a plus but not required

Benefits

Affordable medical/dental/vision benefits

Paid vacation/sick time/retirement saving plan with exceptional employer match

Tuition assistance for you and your family

Company

Rochester Institute of Technology

Glassdoor

4.2

Rochester Institute of Technology is a collaborative community offering diverse opportunities through creativity and innovation.

Founded in 1829

Rochester, New York, USA

1001-5000 employees

http://www.rit.edu

H1B Sponsorship

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2020 (20)