53 applicants

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Company

Original Job Post

GE HealthCare · 2 days ago

Program Coordinator

Ohio, United States

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

As directed, use knowledge of customer contract to ensure obligations are met.

Prioritize service, assign personnel, and follow up on commitments.

Assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.

Share on-call or service call escalation.

Function as Site Leader and is responsible for customer relationship at assigned sites.

Ensure service quality via frequent customer contact and formal quality reviews.

Responsible for prompt and accurate filing of expense, time, and service reports.

Track and analyze financial performance with DOS or MCE.

Maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

Provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

Effectively communicate and partner with teammates and colleagues.

Qualification

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Financial managementAdministrative tasksReport analysisElectronic documentationTechnological toolsMicrosoft office proficiencyProblem-solvingCommunicationLeadership

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;

OR equivalent military education and 4+ years of experience servicing medical equipment;

OR High School Diploma/GED and 6+ years of experience servicing medical equipment

A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

Experience managing financial and administrative requirements of the position.

Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

Ability to analyze metrics and reports (SEDs).

Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

Willing to travel outside of the assigned region.

Must have and maintain a valid driver's license.

Benefits

Relocation Assistance

Company

GE HealthCare

Glassdoor

4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10,001+ employees