Russell Tobin · 2 days ago

Program Coordinator

Chicago, IL

Contract

Remote

Mid Level

$43/hr - $50/hr

3+ years exp

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Responsibilities

Independently identify recalls using pre-developed tools and queries.

Ensure recalls are processed within a strict 24-hour SLA, providing immediate updates to key stakeholders.

Using analytical skills like SQL and Google Sheets, implement the recall process in collaboration with the Recall Working Group (WG), ensuring outcomes align with business priorities and program principles.

Use data analysis to track recall effectiveness, identify trends, and generate actionable insights.

Escalate and highlight any issues promptly to the Catalog Safety Manager, ensuring timely resolution to avoid bottlenecks.

Develop and deliver weekly updates summarizing the impact of recalls on the business and customer experience.

Provide continuous updates to stakeholders, ensuring transparency and alignment throughout the recall process.

Collaborate with internal stakeholders to ensure a timely resolution of recall activities

Qualification

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SQLGoogle SheetsBusiness AnalyticsOperations ManagementProcess ManagementBusiness Administration