Zimmer Biomet · 2 days ago

Program Development Associate Manager

San Francisco, CA

Full-time

Hybrid

Mid Level

3+ years exp

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Responsibilities

Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA™ system

Develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs

Provide relevant data and analysis during ROSA Program Review meetings to drive feedback and recommendations

Provide onsite support for product demonstrations and educational initiatives

Perform new system installations, preventative maintenance, and troubleshooting for installed ROSA™ systems

Follow internal communication and documentation policies, responsible for key administration duties

Promote customer satisfaction through timely response of inquiries, clear communications, and professional appearances

Facilitate training of new employees in the Program Development role

Attend product trade shows and annual trainings, provide support for MedEd events

Qualification

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Technical Knowledge ApplicationProblem-SolvingCommunicationOrganizationalCustomer RelationsSelf-DirectedAdaptability

Required

B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science with 3 – 5 years experience of field support, engineering, or other customer facing function with a medical device company preferred.

Equivalent years of experience and education will be considered.

Excellent communication, organizational and customer relation skills

Ability to work without specific direction on daily activities

Ability to determine one’s own schedule based on business needs

Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered