Be an early applicantLess than 25 applicants

Company

Chime · 4 hours ago

Program Manager, Complaints & Regulatory Adherence

United States

Full-time

Remote

Mid, Senior Level

$104K/yr - $144K/yr

5+ years exp

Maximize your interview chances

BankingFinancial Services

H1B Sponsor Likely

Insider Connection @Chime

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Own and drive the Core Experience Complaints and Regulatory Adherence program including creating a business risk assessment framework grounded in legal and regulatory risk considerations.

Become an expert in the Core Experience complaints landscape, including understanding drivers, member impact, regulatory impact, business impact, and trends over time.

Conduct root cause analysis to identify drivers for complaints or regulatory adherence gaps and drive a continuous improvement program to systemically address findings.

Be responsible for reducing Core Experience complaints through well developed process, policy and product recommendations and strong partnership across product, risk, operations, and other organizations.

Identify and institute detective and preventive controls and reporting to ensure policies and processes are delivering the intended member experiences.

Develop strong data-driven insights for Core Experience complaints to deliver to key business partners in and out of Core Experience.

Project manage implementation of work streams across recommended solutions.

Contribute to a culture of trust, collaboration and commitment to excellence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business operationsProgram managementConsumer financial regulationsSQLData visualizationContinuous improvementCross-functional collaborationProject managementLookerTableauMicrosoft Power BI

Required

5+ years experience in business operations, product operations, product management, program management, business consulting, finance, or similar analytical roles

Knowledge and experience with consumer financial regulations such as: Fair Lending, UDAAP, FCRA, SCRA, Bankruptcies, and others

Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI

Experience working with cross-functional teams such as risk, compliance, product managers, data analysts, operations analysts in building operations processes and systems

Track record of driving continuous improvement resulting in improving member experience

Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork; Comfortable in front of executive audiences

Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment

Highly motivated self-starter with a desire to grow and learn

Benefits

Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit

401k match plus great medical, dental, vision, life, and disability benefits

Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

1% of your time off to support local community organizations of your choice

Annual wellness stipend to use towards eligible wellness related expenses

Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

Company

Chime

Glassdoor

3.6

Chime is a financial technology company that offers mobile banking services.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

https://www.chime.com

H1B Sponsorship

Chime has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (65)

2022 (58)

2021 (107)

2020 (47)