155 applicants

Company

Original Job Post

Pure Storage · 2 days ago

Program Manager, Global Strategic Accounts

New York, NY

Full-time

Onsite

Senior Level

$100K/yr - $218K/yr

5+ years exp

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Comp. & Benefits

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Responsibilities

Own the development and execution of the Global Strategic Accounts program strategy and roadmap following a product management methodology

Create compelling content for various communication channels (e.g., internal and external presentations, videos, email content, RFP content etc.) that articulates the benefits and features of the program

Develop and refine program positioning and messaging that differentiates our program’s value in the market.

Aggregate, analyze and amplify voice of customer insights and feedback to understand the customer experience of designated strategic accounts, competitive landscape, market trends, and translate findings into an actionable program strategy, roadmap and feature set.

Build and manage presentation, account plan and communication templates, tools and training materials to support the Global Strategic Account Service Directors and teams supporting designated accounts including sales, service delivery and other cross functional members.

Measure and report on the performance of the program, analyzing the effectiveness and value of different feature sets and actions targeted at achieving customer outcomes.

Project manage and drive continuous improvement activities and problem management trends for designated accounts, leading to swift root cause analysis and remediation/opportunities for improvement

Ensure continuity and quality of communication and reporting across all service functions for designated Global Strategic Accounts (consistent QBR templates, etc.)

Support program leadership to achieve Global Strategic Account Program KPIs for designated accounts including loyalty, satisfaction, diversification of spend and relationship equity

Build and maintain customer scorecard and success index to reinforce business outcomes

Communicate critical success factors and performance to senior leadership with a view to drive best practice across all Global Strategic Accounts

Maintain “World Class” CSAT and NPS for designated accounts

Build and manage a Customer Advisory Board program as a key customer benefit of designation

Stay up-to-date with industry trends and product knowledge to continuously improve the value of program strategy.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Strategic program managementProduct marketingMarketing principlesMarketing strategiesMarketing techniquesProject managementVisual designPresentation creationVisual representationProduct marketing skillsCustomer service focusBusiness acumenFinancial acumenBusiness applicationsProblem-solvingLeadershipCreativityCommunicationCollaborationAttention to detailPositive attitudeInfluenceNegotiationConsensus buildingITIL FoundationsPMPStrategic Account Management Association certificationExperience in data storage industry

Required

Bachelor's degree in Business, Marketing, Communications or equivalent field of study

5+ years of experience in strategic program management, product marketing, or a related program mgmt / marketing role, preferably in support of customer-facing roles/functions (i.e. sales, service delivery, strategic accounts)

Strong understanding of marketing principles, strategies, and techniques

Excellent written and verbal communication skills, with the ability to create clear, concise, and compelling messaging

Leadership experience in driving continuous improvement, process mapping and communication actions and impacts

Creative thinker with the ability to generate innovative marketing ideas

Strong organizational and project management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment

Exceptional product marketing skills including visual/design, template & presentation creation, visual representation of ideas

Positive attitude, attention to detail and customer service focus

Must be creative, collaborative, constructive

Excellent presentation skills and comfortable sharing thought leadership with Executive stakeholders from Pure, Customers, and Partners

Ability to influence through persuasion, negotiation and consensus building

Strong business and financial acumen

Solid analytical skill and process-oriented mindset

Exceptional written skills and competence with business applications used to construct documents, financial analysis, or presentations

Experience working in a matrix environment

Preferred

ITIL Foundations certification or comparable industry certification

PMP or comparable industry certification

Strategic Account Management Association certification or comparable industry certification

Experience in the data storage industry

Benefits

Flexible time off

Wellness resources

Company-sponsored team events

Company

Pure Storage

Glassdoor

4.1

Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.

Founded in 2009

Santa Clara, California, USA

5,001-10,000 employees

http://www.purestorage.com

H1B Sponsorship

Pure Storage has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (118)

2022 (191)

2021 (159)

2020 (183)