Be an early applicantLess than 25 applicants

Company

Infinera · 4 hours ago

Program Manager - North America

Vendor, AR

Full-time

Remote

Senior Level, Lead/Staff

$121K/yr - $225K/yr

10+ years exp

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Information TechnologyInternet

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Jeff Porter

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Responsibilities

Facilitates communications and supports multiple internal teams as a key customer facing team member.

Measures tangible results by CSAT through the preparation of customer facing communications including status reports, quality and issue resolution, and consensus building to deliver world class customer service.

Demands excellent teamwork with various partner organizations including the Project Management team, Global Customer Support / Technical Support (GCSTS), Manufacturing, Sales Operations, Systems Engineering (HW, SW, ASIC), and Product Line Marketing (PLM).

Possesses excellent verbal communication and presentation skills to lead multiple weekly conference calls with 10 – 50 participants.

Schedules and documents meetings, meeting notes, action issue registers, maintains documentation and status on the Intranet and coordinates customer quarterly reviews (QBR).

Tracks and returns customer material through the return material authorization (RMA) process and the tracking and implementation of product change notice (PCN) recalls using project management techniques.

Works closely and acts as a key interface and central driving and coordination point for Professional Services Engineers, Program Management teams, TAC, PLM, Engineering and Training to ensure that full product team deliverables, issues, schedules from various groups are driven, coordinated, tracked, communicated cross functional team and decisions driven and consensus built to support assigned customers.

Analyzes situations or issues that require an in-depth knowledge of organizational objectives, including an understanding of company intricacies.

Helps implement policies when selecting methods, techniques, and evaluation criteria for obtaining results.

Uses communication skills to share complex information and diffuse tense conversations with tact and diplomacy.

Escalates key issues quickly and effectively and helps drive to resolution.

Shows leadership in pulling cross-functional teams together to address critical issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementProject ManagementPMP CertificationTelecommunications KnowledgeBusiness Process ManagementMicrosoft Office Suite

Required

Bachelor’s degree required.

Ideally have 10+ years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.

High emotional intelligence required.

Must have a superior knowledge of business process and product life cycle management.

Must understand the interdependencies between cross functional groups mentioned above.

Possess the drive to work in a fast-paced environment.

Must possess superb communication skills with efficient use of the standard communication tools, including superior presentation skills.

Has the ability to manage multiple customers with different requirement with multiple projects in progress.

Must possess excellent organizational and project management skills and excellent attention to detail and processes.

Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio, and SharePoint.

This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as 'Export-Controlled Information') controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR).

Preferred

BS in Business Administration, CS, EE, Engineering or ME strongly preferred.

PMP certification or Project Management related certification is a plus.

Telecommunications technical knowledge is a plus.

Benefits

Equity grants

Discretionary bonuses

Commission payments

Paid leave

Medical

Dental

Vision coverage

401(k)

Life

Disability insurance

Company

Infinera

Glassdoor

4.2

Infinera provides open optical networking solutions and advanced optical semiconductors for enterprise, government, and carrier networks.

Founded in 2000

San Jose, California, USA

1001-5000 employees

http://www.infinera.com

H1B Sponsorship

Infinera has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (17)

2022 (44)

2021 (47)

2020 (43)