Zycus · 2 days ago

Program Manager - Professional Services

New York, United States

Full-time

Onsite

Senior Level

12+ years exp

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Responsibilities

Would lead and mentor junior Project Managers on customer projects.

Would be involved in Project / Program Management

Would be responsible for stakeholder management – coordinating with Internal and external stakeholders.

Responsible for Managing multiple & challenging projects for Zycus. Responsible for leading Fortune 1000 Global customers across multiple industry verticals and geographies.

Lead Kick-off meetings

Tracking and delivering projects on time. Evaluate (time / cost / quality) & change requests.

Experience creating and supporting contract & SOW reviews & addressing prospect concerns during the sales process

Guide team towards deliverables to customers. Would be conducting formal weekly project status review meetings with team as well as with customer

Project Risk Management and Mitigation (Internal & External)

Follow laid down processes, update weekly status and ensure to have weekly one on one in the team. Learn effective project management skills to deliver projects successfully.

Understand and resolve issues (client/internal) with processed data/software effectively and efficiently

Travel at regular intervals to customer locations for requirements gathering, project status updates, corrective/preventive action plan etc.

Lead new initiatives and drive continuous improvement. Be a change agent within the organization

Assist and mentor on project management methodologies, tools and techniques.

Resource Planning & mentoring the internal team

Qualification

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Tier 1/tier 2 IT servicesBig 4 consulting firmsEnd to end implementation project managementGreen card holderRisk identificationRisk mitigationCustomer organization communicationTeam managementOral communicationWritten communicationCollaborationNegotiationInfluencePresentationAgile practicesClient interactionsFast-paced environmentGlobal team collaborationProject Management Professional (PMP)