172 applicants

Company

C1 · 3 hours ago

Program Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$110K/yr - $130K/yr

10+ years exp

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Hiring Manager

Sare Ajmal

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Responsibilities

Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reported

Develops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plans

Audits and enforces standard processes and procedures and ensures consistency across the entire program

Identifies and manages program dependencies and critical path

Creates and maintains a detailed program plans, issues log, risk register, status reports, and other required documentation

Communicates program expectation to team members and stakeholders in a timely and clean fashion

Creates strategies for risk mitigation and contingency planning. Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Facilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organization

Provides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when needed

Tracks and communicates performance measurements to project team and stakeholders

Manages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition.

Identifies and communicates project priority within programs and set project milestone priority for the project teams

Prepares and presents program status report to customer, executives, management and project team

Ensures program and project financials are updated for accuracy and variance analysis

Prepares appropriate documentation to close out programs and facilitate effective hand offs

Conducts program post mortems and create a recommendations report in order to identify successful and unsuccessful program elements

Performs Program and Project Management at Best Practice Level during all phases of lifecycle

Provides Mentoring for more Junior Team Members and Project Manager as needed

Reviews Client Trends and recommend continuous Improvement as needed or opportunities for business opportunities aligned with customer objectives

Promotes knowledge sharing and skills development

Supports and promotes the objectives as required

Oversees special projects as needed

Engages in direct project management as needed

Qualification

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Program ManagementProject ManagementPMP CertificationRisk ManagementMicrosoft Office SuiteMicrosoft ProjectSix Sigma Certification

Required

10+ years of experience in progressive project/program management roles

Experience managing programs/projects within the Professional Services industry

Excellent demonstrated leadership and management skills with the ability to assign and monitor work within programs

Experience working and communicating with Executive level management internally and client facing

Excellent knowledge of sales and customer service procedures and practices

Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience

Solid knowledge of project management discipline, project management tools and analysis

Comprehensive knowledge of project management concepts and process improvement methodologies

Defines and organize complex projects to achieve specified objectives

Adapts methodologies to develop customize plans based on given circumstances, constraints, etc.

Identifies and monitors key measures to ensure program success

Proactively identifies program risks and develops mitigation plans to address

Drives timely, complete, fact-based issue resolution in a collaborative manner

Identifies refinements to program approach and methodology to avoid future issues

Influences and helps stakeholders identify and meet their high priority needs

Excellent ability to lead a team toward program objectives and vision

Ability to foster and build relationships at all levels in a large, global corporate environment

Strong interpersonal skills in areas such as teamwork, facilitation and negotiation

Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels

Fluent in use of Microsoft Office Suite, Microsoft Visio and Microsoft Project

10 years’ or more experience in project management

PMP or equivalent certification