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Company

Original Job Post

DMI (Digital Management, LLC) · 2 days ago

Program Manager

Baltimore, MD

Full-time

Hybrid

Senior Level

5+ years exp

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Responsibilities

A proven Change Leader that has results-driven experience in leading large, complex change initiatives

Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices

Credible expertise in applying and implementing OCM disciplines (e.g., change strategy, sponsor and change advocate development, strategic communications, learning and development, resistance management, change sustainability) within a regulatory environment.

Conduct survey assessment to identify potential risk

Develop a tailored strategy, training, communication plan

Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis and resistance management plan

Facilitate focus groups to discuss bottlenecks hindering adoption and establish a mitigation plan

Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success

Utilize interactive dashboards and reports to visualize and trend adoption metrics

Measure the success of change and provide lessons learned

Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

Understand client's organization and change management issues, explain the factors involved and shape organizational solutions to deliver value to the client

Conduct organizational change readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner

Be an active and visible coach to executive leaders who are change sponsors

Create and manage measurement systems to track and report on adoption, utilization and proficiency of individual changes

Identify resistance and performance gaps, and work to develop and implement corrective actions

Help re-align the organization, its people, and their actions with critical businesses

Develop surveys, newsletters, and other communication materials as needed

Facilitate project meetings, assign and manage tasks for change activities

Qualification

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Change managementStakeholder engagementSponsorship alignmentJob designCommunication planningOrganizational readinessMicrosoft OfficeProblem-solvingCommunicationTeam playerProactiveFlexibleResults-drivenLarge scale system deploymentHealthcare organization experienceChange Management certification

Required

College Degree in Business Administration, Communication, Organizational or Cultural Change Management or equivalent business experience

Minimum of 5 years’ experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support and organizational readiness

Exceptional written and oral communication skills, able to synthesize information and tailor communication style and content for a variety of audiences

Demonstrated experience conducting meetings and making presentations

Proactive self-starter; effective in both team settings and as an individual contributor

Previous experience with large-scale, technology-related change

Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible 'can-do' attitude, and a results-driven commitment to success

Strong analytical and critical thinking skills

Experience using Microsoft Office applications

Ability to work independently and manage work to a defined schedule

Comfortable and confident presenting to front line and executives