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Company

Original Job Post

DLH Corporation · 2 days ago

Program Manager

Bethesda, MD

Contract

Onsite

Senior Level

10+ years exp

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Responsibilities

Plans, analyzes, evaluates, and manages the program.

Serves as the Contractor’s authorized point of contact to ensure contract compliance and satisfactory performance.

Ensures high-quality, compliant performance of all tasks by personnel working on the contract, to include in multiple locations.

Oversees the quality and timely submission of contract deliverables, reports, etc.

Provides timely and effective conflict and issue resolution.

Effectively resolves and responds to issues directly with the Government.

Oversees the development and submission of the quarterly and monthly contract reports with assistance from the technical writer editor.

Oversee the collection of success stories, lessons learned, compliments and complaints for the monthly reports.

Oversees the annual auditing of technical documentation with assistance from the technical writer editor.

Responsible for contract transition in, transition out, and the exercising of option years.

Reviews alI contract and modification documentation from the COs to DLH

Stores all contract deliverables on a corporate site for purposes of ISO and contract audits.

Presents program KPIs to corporate executives on a quarterly basis

Discusses strategy and prioritization with federal senior leadership, contract leadership and the project management team.

Discusses project management best practices and fair share of workload distribution with the project management lead.

Reads all project charters and plans (schedules) and close out documents that include lessons learned.

Encourages the program team to make a difference with innovation to reduce the burden of manual labor and modernize IT.

Oversee incident response and on-call performance.

Holds pulse checks with customers.

Oversees lessons learned.

Conducts annual data calls for certification and training updates for program personnel with help from the project coordinator.

Uses the monthly reports compliments and success stories for proposal purposes.

Collects Annual Service Now ticket closer information for proposal purposes

Oversee annual changes in charge codes on timecards due to the exercising of option years

Oversees workspace and visits personnel in five NIH buildings on a regular basis

Qualification

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Project ManagementInfrastructure ManagementService Desk ManagementApplication Programs ManagementFederal ContractingPMI CertificationPublic Trust ClearanceOnsite ReportingBethesda MDMicrosoft OfficeMicrosoft TeamsSharePoint OnlineJira AtlassianProblem-SolvingCommunicationInnovationListening