Enterprise Solutions Inc. · 15 hours ago
Program Manager
United States
Contract
Remote
Mid Level
$75/hr - $85/hr
Maximize your interview chancesInformation Technology & Services
Hiring Manager
Varun Singh
Insider Connection @Enterprise Solutions Inc.
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Responsibilities
Respond to customer inquiries for Customer Resiliency programs
Prepare reports and produce data for internal and external partners.
Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.
Oversee exceptions or escalations that arise daily.
Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.
Track and follow up on inquiries and escalations.
Build collaborative relationships with internal and external partners.
Assist in improving current processes and building formal processes
Qualification
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Required
Strong project and time management skills.
Exceptional attention to detail. This is essential to job success.
Basic to medium Excel proficiency.
Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.
Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.
Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.
Ability to retain and build on program knowledge and insights.
Willingness to learn new programs and platforms.
A positive and collaborative attitude.
Preferred
Experience in customer service or customer escalations or a demonstrated commitment to customers.
Curiosity and enthusiasm about the services being offered to customers through these programs.
Demonstrated ability to manage processes and keep track of multiple moving pieces at once.
A desire to learn something new, take ownership, and make the program better for PG&E and customers.
Knowledge in Tableau or Microsoft Power BI.
Bachelor’s degree or equivalent.
Company
Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company.
Founded in 2000
501-1000 employees
H1B Sponsorship
Enterprise Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (6)
2020 (15)
Funding
Current Stage
Late StageCompany data provided by crunchbase
