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Company

Grant Engine · 3 weeks ago

Program Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Represent the Company in all interactions with new & existing clients.

Develop a deep understanding of Grant Engine processes, milestones, services and grantsmanship expertise.

Develop an in-depth understanding of small business funding mechanisms, particularly within the NIH, NSF and DoD, in order to provide informed recommendations for process and delivery improvements, both internally and to clients.

Obtain an understanding of prospective client technologies and business needs quickly in order to deliver content & advice on behalf of Grant Engine.

Lead the engagement via the Sales-to-Delivery handoff with new clients

Serve as the primary liaison with Grant Engine clients to ensure their needs are not only met but exceeded

Manage client relations throughout their lifetime at Grant Engine

Ensure highest level of satisfaction with all clients

Maintain continuous communication with and be exceptionally responsive to clients and their requests

Anticipate and make recommendations for client needs

Assess internal resources to proactively manage communications between the Grant Engine team and the client

Coordinate multiple timelines in a single project as well as multiple projects on varying timelines.

Provide excellent customer service with a positive attitude to every client, on every occasion

Add tangible value to overall company strategy for the client (team, funding, technology/IP, marketplace); product profile and roadmap and product quantitative differentiators against standard of care or state of the art.

Effective Project and Program Management

Have a broad understanding of scientific technologies and able to learn new technologies quickly

Display outstanding communication skills

Exercise good judgment in all work

Maintain a professional, helpful, and can-do attitude with clients and Grant Engine personnel

Maintain confidentiality

Work with CEO and Marketing Team to develop marketing, business development, and client satisfaction strategies and participate in select prospective client meetings.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client ManagementScientific WritingProject ManagementGovernment GrantsRelationship BuildingNIH ProposalsDoD ProposalsSBIR ProposalsEthical Practice

Required

5 years or more experience in project management, client management & relations in a technology-related field or professional services firm.

Demonstrated track record of excellent client management skills and of managing industry clients in a milestone-driven environment.

Passion for advancing innovative technologies from conception to commercialization.

Relationship Building: Trustworthy, intuitive, objective, proactive, able to anticipate problems before they arise, responsiveness, team-oriented, respectful.

Project Management: Milestone-driven, project risk management and timeline oriented, effective communication in multiple modalities to ensure effective management of internal and external personnel.

Critical Evaluation: Critical thinking, problem solving, curiosity, inquisitiveness, research methodology, knowledge management, & online search skills.

Communication for Impact: Exceptional verbal and written communications skills, presentation skills, diplomacy, perceptual objectivity, active listening and command of the English language.

Flexibility: Ability to handle changing priorities and multiple deadlines while maintaining high quality of workmanship.

Ethical Practice: Rapport building, trust building, personal and professional integrity, credibility, professional and personal courage.

Preferred

PhD preferred.

Experience working with new technologies and government grants preferred.

Proven experience in scientific and technical writing; experience either writing or funding SBIR proposals, in the NIH or DoD, and/or experience with other funding mechanisms is preferred.