Matter Surfaces ยท 18 hours ago
Program Manager
Calhoun, GA
Full-time
Remote
Entry, Mid Level
1+ years exp
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Responsibilities
Assist clients with product questions and documentation.
Execute quotes and orders via the ERP software.
Resolve escalated issues associated with orders, delivery, installation, coordination, etc.
Provide professional customer service and communications.
Work closely with sales team in bid preparation and presentations for new and existing customers.
Consistently review inventory levels for each individual program, making certain that, considering lead times and established projections, material will be available to meet program expectations.
Understanding of freight terms and delivery timing.
Resolve delivery issues.
Coordinate delivery times with installers.
Work with installation personnel internally and externally to quote labor for different types of applications.
Coordinate with installation teams and the customer to establish an installation schedule and ensure that installations are completed at committed to dates and times and that customer expectations are met.
Complete all upfront and closeout installation paperwork.
Work with the Accounting Department to ensure that installers are compensated and the customers are billed for the service.
Provide timely communications throughout project to client and project team.
Provide single point of contact for and coordinate with client and project team.
Utilizing the ERP project management function as well as Excel, track projections for material needs, installation dates, material specifications, and contact details.
Be on call after work hours (evenings and weekends), as needed, for support of on-site installers.
Occasional travel to job sites both overnight and same day (10-20%)
Qualification
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Required
Advanced knowledge of MS Office.
1-3 years experience utilizing project management software.
1-3 years experience utilizing an ERP system.
Excellent written and verbal communication skills; ability to effectively communicate and work well with all levels of management and staff in a professional manner.
Strong analytical and problem solving skills to resolve problems independently.
Extremely detail oriented, accurate, highly organized with exceptional follow through.
Flexible/adapts easily to changing priorities; able to prioritize own work independently and make schedule changes to meet the needs of the customer.
Ability to multi-task and recognize critical/time-sensitive information from the flow of routine information.
Ability to supervise site installation, including performance of work, installation administration and timeliness of task completion.
1-3 years of project or program management experience.
Ability to read architectural plans.
Preferred
3-5 years experience in the Commercial Flooring and/or construction industry preferred.
Company
Matter Surfaces
Matter Surfaces is a building materials distribution company that specializes in flooring products and entrance systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Hume
President and CEO
Company data provided by crunchbase
