SDLC Technologies ยท 19 hours ago
Program Manager
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years exp
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Responsibilities
Research Tools: Assign researchers with seats to a variety of research tools available to them. Pull usage reports (monthly), recommend areas where further investment is needed, communicate findings to leadership and team. Meet quarterly with research tool suppliers to review usage, understand product roadmap. Organize training sessions for the team. Contribute to research tool capacity and budget planning during the fiscal year planning process.
Knowledge Management: Maintain team's knowledge management infrastructure, which consists of 2 SharePoint sites (Working Folders, Hub) and templates and collections in HITS (a research insights repository). Work may include creating new templates/content, authorizing access and troubleshooting technical issues.
CI Research: Request tenants and set up virtual machines with encrypted passwords in Microsoft Azure. Assist researchers with setting up virtual machine access for their CI research projects. Monitor and add capacity (tenants and virtual machines) as needed.
Communications: Create and maintain content about and for the team on the Hub SharePoint site. Create newsletter articles (every other month) based off of previously published research.
Onboarding/Offboarding: Update onboarding content as needed. Collaborate with team Business Manager and Exec Admin on onboarding/offboarding action items as needed.
Ad hoc projects as the need arises.
Qualification
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Required
8-10 overall years of experience in the field.
A significant portion of their career spent in the tech industry.
Prior experience with SharePoint and Azure, even at a basic level, is beneficial.
Experience working in or with UX research teams, understanding their needs and processes.
5+ years of work experience in program management, project management or operations roles.
Thrives in a fast-paced environment and juggle multiple workstreams simultaneously.
Picks up new information and learns processes quickly.
Operates effectively in an ambiguous environment. Can find the right experts to consult and locate information that exists outside of the team.
Strong project management, organization, and planning skills with attention to detail.
Strong written and verbal communication skills. Responsive; answers messages and emails within 24 hours.
Knowledge and experience working with SharePoint, in addition to core Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Microsoft Forms).
Problem solver and 'can do' mindset. Digs into issues and persists through to solutions.
Forward-looking and proactive. Identifies and creates information/resources and takes actions that enable the team to operate smoothly.
Preferred
Prior Microsoft or experience working in tech, preferable with a UX team and/or in research operations.
Experience working with Azure
Company
SDLC Technologies
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51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
