200+ applicantsPosted by Agency

Company

Swoon · 15 hours ago

Program Manager Customer Service

California, United States

Contract

Remote

Mid Level

$87/hr - $87/hr

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ConsultingHuman Resources

H1B Sponsor Likely

Hiring Manager

Antonio L.

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Responsibilities

Respond to customer inquiries for Customer Resiliency programs

Prepare reports and produce data for internal and external partners.

Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.

Oversee exceptions or escalations that arise daily.

Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.

Track and follow up on inquiries and escalations.

Build collaborative relationships with internal and external partners.

Assist in improving current processes and building formal processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceExcel proficiencyProject managementTableauMicrosoft Power BICollaborative attitude

Required

Customer Service experience

Attention to detail

Collaborative attitude

Willingness to learn and help the team

Strong project and time management skills.

Exceptional attention to detail. This is essential to job success.

Basic to medium Excel proficiency.

Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.

Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.

Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.

Ability to retain and build on program knowledge and insights.

Willingness to learn new programs and platforms.

A positive and collaborative attitude.

Preferred

Experience in customer service or customer escalations or a demonstrated commitment to customers.

Curiosity and enthusiasm about the services being offered to customers through these programs.

Demonstrated ability to manage processes and keep track of multiple moving pieces at once.

A desire to learn something new, take ownership, and make the program better for PG&E and customers.

Knowledge in Tableau or Microsoft Power BI.

Bachelor’s degree or equivalent

Company

Swoon

Glassdoor

3.4

In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.

Founded in 2009

Chicago, Illinois, USA

501-1000 employees

http://swoonstaffing.com

H1B Sponsorship

Swoon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)

2021 (1)

2020 (1)