Volunteers of America Los Angeles · 2 days ago

Program Supervisor II

Pomona, CA

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Achieve grant objectives by supervising program staff, providing expertise, and monitoring service delivery.

Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans, and delivery of services to clients.

Conduct weekly case conferencing and monthly case files audits to assure participant records are complete and accurate.

Monitor program compliance to VOALA policies and required procedures; maintain documentation of all program procedures.

Assist Director with implementing policies, procedures, and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff.

Coordinate outreach and collaboration efforts with community partners and stakeholders.

Other duties as assigned.

Qualification

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Supervisory ExperienceSocial ServicesProblem-SolvingLeadershipPublic Contact ManagementReport DevelopmentCommunity Resources KnowledgeHMISDatabase ManagementInterpersonal Communication

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

2 years of supervisory experience in a social services organization (leading programs, projects, or staff)