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Company

Original Job Post

Kaseya · 2 days ago

Project Manager, NOC & Help Desk Services

Orlando, FL

Full-time

Onsite

Senior Level

5+ years exp

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Responsibilities

Independently oversee multiple projects, medium to large size in scope and complexity

Creation and management of project plans for new opportunities

Clearly communicate the progress of weekly/monthly/quarterly initiatives and track key project metrics

Responsible for detailed planning of projects and the creation and management of project plans, schedules, and status reports capturing key performance measurements.

Optimizing and improving processes and the overall approach where necessary

Responsible for documenting the project history using meeting minutes and action item documentation for all related project meetings.

Monitor project metrics: cost, schedule, progress. Also responsible for resource capacity planning, forecasting, facilitating change control, issue, and risk identification/quantification. Must track and manage multiple priorities of software development projects in a matrix management environment.

Facilitate meetings including preparing agendas and coordinating schedules and materials, documenting meeting minutes, following up on action items, gathering, organizing, and distributing project related documentation.

Strategize with project teams to identify and resolve issues, assess potential risks, and develop alternative plans.

Consistently achieve high client satisfaction by being able to manage client expectations and then exceed these expectations.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Collaborates with business partners to ensure that solutions are delivered as agreed upon in the Product Roadmap.

Collaborates with NOC & HD Services team to ensure processes and systems are aligned to deliver business requirements.

Work as part of an Agile development team to deliver projects in a fast-paced environment.

Enforce established KDM across all project members, customers, and stakeholders.

Maintains excellent, proactive, and transparent communication with upper management and stakeholders both within NOC and HD Services and across organizations to ensure smooth and timely delivery of solutions.

Complete and deliver status reports as required by upper management.

Ensure resources are regularly logging tasks to produce reports which provide the required visibility to the business.

Contribute toward ongoing advancement of service delivery by identifying opportunities for process improvement.

Manage scope and minimize exposure and risk across projects.

Build industry knowledge and develop understanding of business division’s organization and objectives.

Gain an understanding of technical assets and direction.

Work at an enterprise level to share lessons learned and best practices.

Determine new and creative ways to employ teams on projects and distribute responsibilities.

Performs other business tasks or functions as assigned. May be required to perform duties outside of normal work hours based on business need.

Qualification

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Global professional servicesConsultingCross-functional matrix environmentTechnical project leadershipSystems consultingQuality assuranceTechnical documentationService deliveryProgram managementCustomer success outcomesProgram plansBusiness services implementationMicrosoft excelPivot tablesMacrosVbaProject management certificationPmpCapmBusiness administrationEconomicsComputer scienceProblem solverCollaboratorCommunication skillsExecutive presenceSelf-motivatedInfluencerStrategic thinkerResults-oriented

Required

5+ years in a Global Professional Services or Consulting business with a minimum of 2 years managing and delivering customer-facing projects.

4+ years of experience working with business stakeholders within a cross-functional matrix environment.

Demonstrated ability leading multiple technically diverse projects.

Real world systems consulting experience working with key stakeholders (either internal or external)

Exposure to Quality Assurance and Technical Documentation authoring a huge advantage.

Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.

Natural collaborator, with excellent communication skills and executive presence. Must be self-motivated and comfortable with ambiguity and have the ability to influence across multiple levels and organizations including internal and external stakeholders.

Adept strategic thinker, problem solver and results-oriented pragmatist

Exceptional oral and written communications; able to communicate complex, technical concepts in a focused and well-organized manner.

Willingness to take on new challenges, explore new ideas and be flexible with changing priorities.

Strong background in Business Services Implementation

Advanced Microsoft Excel skills like pivot tables, reporting, macros, and VBA

Project Management Certification: PMP, CAPM, Project+, etic

Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience

Degree in business administration, economics, computer science, or equivalent work experience

Company

Kaseya

Glassdoor

4.1

Kaseya is an IT and security management platform that offers remote management software for the information technology industry.

Founded in 2000

Miami, Florida, USA

5,001-10,000 employees

http://www.kaseya.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (11)

2022 (9)

2021 (7)

2020 (4)