Jones Networking · 3 hours ago

Project Manager (SaaS Experience)

Chicago, IL

Full-time

Remote

Entry, Mid Level

$85K/yr - $100K/yr

1+ years exp

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Responsibilities

Manage full project lifecycle tasks for customer projects from start to successful go-live.

Create and deliver project work plans, including initial scoping, defining milestones, and identifying and allocating resources.

Document technical and operational aspects of solutions, solution delivery, integration requirements, and any bespoke development requirements (in conjunction with the development team).

Track project progress using precursive software, and providing regular and timely project status reports to key stakeholders.

Provide customer facing support throughout the entire sales engagement process, through to implementation, and, where required, post-sale reviews and client meetings.

Support the customer by attending meetings and/or conference calls where necessary.

Work with line management to pass on customer feedback, to develop the product offering.

Provide post go live support to issues raised by phone and email as required; correcting as necessary with a calm and professional manner.

Give advice, assistance and training on platform solutions to colleagues where necessary.

Qualification

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