200+ applicants
Talkdesk · 2 days ago
Project Manager - Professional Services
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Lead Talkdesk’s largest Strategic customer implementation projects from kick-off to completion
Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests
Participate in the sales cycle as necessary to gather requirements, formulate the delivery approach and develop a proposal/SOW
Works directly with customer point of contact to coordinate and schedule project tasks and establish cohesive schedule for all project related activities
Manages performance of the project, both customer sided and company sided
Manages scope and deliverables of the project, carefully managing to the deliverables purchased and expected by the customer
Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence
Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies
Conduct post project analysis to ensure project goals were met, evaluate cost variances and metrics.
Ensure that the projects adhere to the implementation methodology, requirements, budget and Statement of Work
Successfully drive multiple projects simultaneously by establishing key stakeholder requirements and project objectives and serving as the primary project contact
Qualification
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Required
5+ years of experience managing technical projects, preferably from a vendor standpoint
PMP (Project Management Professional) Certification or equivalent is desirable
Engaging personality and possessing a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
Ability to communicate and manage escalations and maintain C level relationships
Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen
Salesforce and other CRM experience preferred
Travel requirement: up to 20%
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1,001-5,000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$497.45MKey Investors
Viking Global InvestorsSalesforce VenturesThreshold
2021-08-12Series D· $230M
2020-07-23Series C· $143M
2018-10-03Series B· $100M
Leadership Team
Tiago Paiva
Founder and CEO
Sydney Carey
CFO
Recent News
Company data provided by crunchbase
