Crowd Favorite · 8 hours ago

Project Manager

Indianapolis, IN

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Take ownership of task-level planning, milestone tracking, and day-to-day project execution to meet deadlines and quality standards

Act as the primary point of contact for clients, managing expectations and providing weekly, documented updates on project status. Align project objectives with clients' business goals and ensure a smooth, transparent experience

Lead and manage Crowd Favorite's production resources, ensuring that our clients receive the highest-quality work, on time, and within budget. Maintain or exceed client expectations, supporting the delivery of strategic goals. Interact and cooperate with Project Leads and internal stakeholders to ensure successful delivery of projects to clients

Oversee resource allocation and develop contingency plans for shortages or overages. Identify and manage project risks early, creating and executing mitigation strategies and contingency plans where needed

Manage and document project scope, schedule, budget, and specifications, ensuring all parameters are met and client expectations are appropriately managed. Monitor project health, including status, budget, and profitability, and prevent scope creep or budget overages

Work closely with internal teams, including client engagement, design, development, and client experience, to ensure project requirements are clearly defined and executed effectively

Test developed solutions prior to client delivery for User Acceptance Testing, ensuring they meet quality standards. Create accountability in the resources so that QA will be more effective and easier to review and course correct

Assist the Director of Client Delivery by contributing to sales collateral and case studies to maintain timeliness and relevance

Maintain project documentation and assets, ensuring they are stored appropriately and accessible to team members and stakeholders

Report on project health to internal and external stakeholders, sharing updates on delivery status, risks, issues, and mitigation plans

Embody Crowd Favorite's core values and culture in all client interactions

Qualification

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PMI-ACP CertificationPMP CertificationProject ManagementClient ManagementMicrosoft SuiteGoogle WorkspaceCMS PlatformsECommerce SystemsB2 English Proficiency