DigitlHaus Agency · 15 hours ago
Project Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Develop project lifecycles in the project management system based on the Statement of Work (SOW).
Create and assign tasks for clients and internal teams in the project management system.
Develop comprehensive timelines and project plans for projects ranging from small-scale tasks to multi-store custom integrations and builds.
Ensure timely completion of tasks and deliverables.
Oversee the design process from initial kickoff to final approval.
Manage internal design teams, ensuring clear communication and task delegation.
Gather, organize, and structure creative assets for the design team.
Facilitate the design revision process between clients and the internal design team.
Prepare projects for development by coordinating with internal teams and stakeholders.
Answer and support technical and platform-related questions during development.
Manage the setup of technology and credentials for the development team to streamline workflows.
Brief development teams on the project SOW with a focus on design-related requirements.
Conduct thorough QA testing by reviewing websites from a user perspective.
Manage the development review process to ensure deliverables meet SOW objectives.
Serve as the primary point of contact for assigned clients, fostering strong, ongoing partnerships.
Understand clients’ goals, pain points, and business needs to offer tailored solutions that drive growth.
Act as a trusted advisor, positioning our agency as a critical partner in their success.
Deliver completed projects to clients, ensuring all objectives outlined in the SOW are met.
Train and consult clients on best practices for the eCommerce platform.
Identify opportunities to expand client accounts by strategically recommending our services, including design, development, replatforming, and optimization.
Influence clients on how our services will benefit their business, using data and insights to support proposals.
Plan services within retainers or allocated hourly blocks, ensuring efficient use of time and resources.
Monitor project deliverables to ensure alignment with the project plan.
Manage the deployment process to ensure a smooth transition to production.
Document project requirements and deliverables for internal and external stakeholders.
Follow established processes while being proactive in creating new processes as needed.
Synchronize internal teams to ensure cohesive collaboration and alignment on projects.
Act promptly on priority or urgent items to maintain project momentum.
Qualification
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Required
Minimum of 3+ years as a Project Manager, preferably in an eCommerce or similar digital agency environment.
Proven track record of managing complex eCommerce projects.
Proven ability to identify opportunities, develop strategies, and execute plans that deliver measurable results.
Excellent written and verbal communication skills with the ability to influence and persuade clients.
Familiarity with the backend functionality of Shopify and/or BigCommerce platforms.
Strong understanding of eCommerce architecture, features, and integrations.
Previous experience coordinating design and development teams within an agency framework.
Adept at following structured workflows and processes.
Exceptional time management and organizational skills to manage multiple clients and priorities effectively.
Direct experience managing Shopify and BigCommerce projects within an eCommerce agency setting.
Proven ability to follow and enforce design and development workflows and processes.
Strong understanding of eCommerce store architecture, features, and functionality.
Familiarity with basic UX design principles and their application in eCommerce projects.
Experience managing and coordinating cross-functional teams, including designers and developers.
Proficient in using project management and ticketing platforms such as Basecamp, Monday.com, Asana, or Jira.
Exceptional organizational and prioritization abilities, including managing competing priorities and negotiating deadlines effectively.
Adaptability to change with excellent problem-solving and multitasking capabilities.
Skilled in resolving conflicts, balancing client needs with agency priorities, and finding mutually beneficial solutions.
Possess a proactive, 'maker' mindset, taking initiative and driving projects forward independently.
Demonstrated ability to think critically and provide solutions when challenges arise.
Strong verbal and written communication skills.
Comfortable leading client meetings via phone or video and building strong client relationships.
A team player who is collaborative, flexible, and actively listens to others.
Committed to learning, fostering strong interpersonal relationships, and contributing to a positive team dynamic.
Benefits
Competitive Salary
Competitive PTO (Vacation/Sick/Personal)
Retirement 401K
Home Office Allowance
Skills & Education Allowance
Company Computer & Equipment
Company
DigitlHaus Agency
DigitlHaus is a full-service eCommerce agency that specializes in crafting award-winning shopping experiences that customers love.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
