Extropy Advisors · 6 hours ago
Project Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Own and deliver the successful customer onboarding experience for customers using a Scrum-Fall methodology
Take ownership of the client onboarding experience by strategizing/coordinating with the customer and our internal team
Work directly with customer’s project manager and executive team to understand their business needs, guiding them in strategic decision-making to maximize financial systems
Establish a high-trust relationship with your customers through both project management and product knowledge
Establish project scope, plan, dependencies, and timelines for launch, incorporating the different work streams, e.g. change management, integrations, and project phases
Influence change within customers to drive adoption of best practices and successful implementation, deriving optimal value and utilization of the product
Predict and forecast risk, and problem solve by working independently as well as collaboratively with internal and customer stakeholders
Meet and exceed quarterly targets or other targets defined by the business
Close to go live, lead the implementation handover to Customer Success and Support
Utilize Extropy’s methodologies and best practices to manage ongoing system optimization engagements with customers
Qualification
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Required
2-5 years of experience in Customer Success with SaaS products, particularly with implementation projects
Enjoys managing tactical execution as well as strategic consulting, and uses both to establish trust and rapport with customers
Ability to lead discovery and understand customer needs, and to leverage product knowledge to provide solutions that meet those needs
Advanced problem-solving skills and verbal and written communication skills
Excellent listening, negotiation, and presentation abilities
Preferred
Bachelor’s degree or equivalent
Company
Extropy Advisors
Extropy Advisors is a boutique consulting firm specializing in spend analysis, automation, analytics, and digital transformation.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dor Bocian
Founder and CEO
Company data provided by crunchbase
