123 applicants

Company

WidePoint Corporation · 5 hours ago

Project Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $90K/yr

2+ years exp

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Identity ManagementIT Management

No H1B

Security Clearance Required

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Responsibilities

Responsible for all client communications, conflict resolution, and contract compliance on client deliverables.

Reviews all major deliverables (i.e., Service Level Agreement [SLA], Key Performance Indicator [KPI], reports) to meet quality standards and client expectations.

Ensures that client issues are dealt with efficiently, including informing Management and the Director of Client Services of any problems that may arise.

Has ownership responsibilities for the client's database; ensuring accuracy and running and presenting weekly, monthly, quarterly, and yearly reports to the client as requested.

Works closely with the internal functional groups to maintain a continuous knowledge of client contract to identify potential issues or opportunities within or related to the contract.

Ensures that all processes and procedures are reviewed, completed, and all quality standards are met.

Being aware of opportunities for account growth and new business; reporting information to Director of Client Services and management.

Communicate the client's goals and represent the client's interests to all internal functional groups within WidePoint.

Provides regular and ongoing two-way communication between the client and team, providing strong team representation, and setting proper client expectations based on contract deliverables.

Understanding WidePoint capabilities and service offerings and effectively communicating all offerings to the client.

Reports to the Director of Client Services, providing regular input on all account activity, including weekly status.

Holds a weekly meeting with the account team (Project Manager, Auditor, Director of Client Services, and Account Team).

Holds a weekly meeting with the on-site and account team (Auditors, Help Desk, and Management).

Tracking weekly tasks reporting them to the Director of Client Services weekly.

Develops and executes the project plans supporting client requirements.

Qualification

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Project ManagementMicrosoft Office SuiteDelegationTelecommunication ExperienceBudgeting Experience

Required

Bachelor's degree in a related field, including Computer Science, Business, or Engineering, is required.

At least two (2) years of related experience are required.

Professional demeanor as this is a customer-facing position.

Proficient with Microsoft Office Suite or related software.

Excellent time management skills with a proven ability to meet deadlines.

Ability to prioritize tasks and delegate them when appropriate.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Occasional travel to WidePoint locations and client locations.

U.S. Citizen Capable of Obtaining a Secret Security Clearance.

Preferred

Prior wireline or wireless telecommunication, accounting, and budgeting experience is a plus.

Company

WidePoint Corporation

WidePoint Corporation (NYSE American: WYY) is an innovative technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape.

Founded in 1996

Chicago, Illinois, USA

51-200 employees