Columbia Insurance Group · 2 days ago

Property Commercial Claim Advocate Technical Specialist-AR (Field)

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Inspects and evaluates damages in person and works with insured and claimant at the scene of the loss.

Works close and resolves any issues face to face with contractors and/or repair facilities.

Promptly review new losses and determine initial plan of action in the handling of the claim

Analyze coverage as it relates to the facts and allegations of the claim; prepare Reservation of Rights and Declination of Coverage letters, as applicable

Identify significant property damage losses and report them timely to upper management, reinsurers, and update each as necessary

Promptly evaluate all claims as the investigation develops and establish and adjust reserves as warranted in order to ensure accurate reserving commensurate with claim exposure

Review all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company’s e-billing system

Recognize, notify, and pursue other culpable parties and seek contribution from such other responsible parties as warranted

Work closely with defense counsel in the defense of all litigated claims in accordance with an established litigation plan and legal budget

Negotiate claim settlements; attend mediations, settlement conferences and trials

Mentor Claim Advocates and/or train staff on key issues

Other duties as assigned.

Qualification

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General liability experienceProperty claims handlingAdjuster licenseClaims management systemsMicrosoft applicationsXactimate softwareMulti-tasking skillsLitigated claims experienceExcess & Surplus Lines experienceCPCU designationSCLA designationCCLA designationAEI designation

Required

General liability, property, casualty, or auto experience required

5+ years of commercial property claims handling experience

Must have a clean and current motor vehicle record report

Demonstrates experience or ability to deal with significant/complex coverage matters

Excellent written and oral communication skills

Exhibit sound negotiation, critical thinking, and problem-solving capabilities

Outstanding customer service, attention to detail, and multi-tasking skills

Strong computer skills, including the ability to work effectively in a claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel)

Experience with Xactimate estimating software or similar

Ability to exercise independent judgment with moderate supervision in handling claims within reserve and settlement authority

Ability to travel as warranted (i.e – property inspections, mediations, and settlement conferences)

Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non-residential adjuster licenses