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Company

Great Dwellings · 14 hours ago

Property Condition Manager

Washington, DC

Full-time

Remote

Mid Level

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Property ManagementReal Estate

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Responsibilities

Development of and adherence to a comprehensive program that raises and maintains the Company's property condition standards.

Maintaining a billing and revenue process that ensures accurate client billing and optimal income for the Company.

Use of, and improvements to an optimal client (property owner or "Host") communications program.

Accurate and effective reporting for all aspects of the job function.

Performance improvements include guest ratings, issue resolution efficiency, revenue, and host satisfaction.

The PCM will receive information from various sources that indicate issues at our rental properties. These include formal Inspection Reports, cleaning staff reports, guest and host complaints/communications, and more.

Property issues can range from aesthetics, such as wall scuff marks, furniture stains, etc., to missing items and malfunctions, ranging from small appliances to plumbing, electrical, and HVAC issues. Damage may also be due to leaks, flooding, and storms. In many cases, the Director of Facilities Maintenance may lend expertise to diagnose problems, determine optimal resolutions, and suggest the best resolution sources. The Director of Facilities Maintenance will occasionally ensure proper completion when necessary.

The PCM will have an inventory of resolution sources, including Company staff and third-party contractors, to deploy to affect issue resolutions. Hosts have agreed to varying permissions that enable the Company to perform repair work with or without prior approval. The PCM will often reach out to Hosts for permission to make repairs.

Once repairs are completed, the PCM will ensure the host is correctly billed for the services.

Note that the Director of Facilities Maintenance may also identify repairs, especially those resulting from major issues, and the PCM will assist in resolution tracking completion and billing.

The Company relies on reporting to ensure awareness of the status and success of repairs, maintenance, and overall inventory condition. The PCM will complete reports and participate in improving communications and reports over time.

The Company’s inspection processes come from Company inspectors' reports, maid-driven reports, and guest communications. The PCM should be analytical and seek improvements in this and other processes. The PCM should be a key contributor to process improvement and may direct some inspection efforts.

The PCM should handle numerous efforts simultaneously, prioritize conflicting needs, handle matters expeditiously and proactively, and follow through to successful completion.

The PCM is, in great part, accountable for the property's overall condition. They should take pride in property condition success and the resulting Company benefits, including guest and host satisfaction.

Qualification

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Property condition managementIssue resolutionClient communicationsBillingRevenue processProcess improvementProactive follow-throughGuest satisfactionHost satisfaction

Required

Development of and adherence to a comprehensive program that raises and maintains the Company's property condition standards.

Maintaining a billing and revenue process that ensures accurate client billing and optimal income for the Company.

Use of, and improvements to an optimal client (property owner or 'Host') communications program.

Accurate and effective reporting for all aspects of the job function.

Performance improvements include guest ratings, issue resolution efficiency, revenue, and host satisfaction.

Ability to receive information from various sources that indicate issues at rental properties, including formal Inspection Reports, cleaning staff reports, guest and host complaints/communications.

Ability to address property issues ranging from aesthetics to malfunctions, including small appliances, plumbing, electrical, and HVAC issues.

Ability to deploy an inventory of resolution sources, including Company staff and third-party contractors, to affect issue resolutions.

Ability to reach out to Hosts for permission to make repairs.

Ensuring the host is correctly billed for completed services.

Ability to complete reports and participate in improving communications and reports over time.

Analytical skills to seek improvements in inspection processes and other processes.

Ability to handle numerous efforts simultaneously, prioritize conflicting needs, handle matters expeditiously and proactively, and follow through to successful completion.

Accountability for the property's overall condition and taking pride in property condition success.