200+ applicants

Company

Gainwell Technologies · 5 hours ago

Provider Operations Delivery Manager

Missouri, United States

Contract

Remote

Senior Level, Lead/Staff

$113K/yr - $163K/yr

9+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

Manage the delivery of operational services for an account (people, processes, and technology). Directs daily work activities and priorities, driving innovation, cost efficiency, and performance optimization.

Build, develop, motivate, and lead teams of leaders and individual contributors, supporting employees through ongoing execution of management activities.

Establish and effectively lead weekly, monthly, and quarterly routines to achieve Client contractual SLAs and bonus targets, assigned goals, objectives, and account scorecard deliverables.

Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.

Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.

Maintain budgets and lead and contribute to projects (Business as Usual [BAU] and Transformation). Partner with other leaders to positively influence the financial impact for their respective business area(s).

Contribute to developing new service offerings and enhancements based on market trends and customer needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People management experienceHealthcare account managementCustomer contact center leadershipMicrosoft Office proficiencyCxoneVerintAvayaDiverse team managementData interpretationCollaboration in matrixed organizationsRisk managementBudget managementService offerings development

Required

9 or more years of people management experience and healthcare account management or customer contact center leadership.

Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.).

Advanced experience leading moderate to large cross-functional teams and initiatives; demonstrated proficiency in collaborating in matrixed organizations.

Strong written and oral communication and interpersonal skills to work effectively with team members, customers, and clients.

Demonstrated ability to interpret data and metrics to drive informed decisions and address complex service delivery challenges effectively.

Preferred

Knowledge of and experience managing diverse teams across business operational areas (Authorized Services, Customer Contact Centers, Mailroom, Pharmacy, Provider Enrollment, etc.) and Industry DDI (design, develop, and implementation) acumen of Healthcare/Medicaid modules are also preferred.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development academies

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)