Hone Health · 3 hours ago

Provider Operations Specialist

United States

Full-time

Remote

Entry Level

$50K/yr - $60K/yr

1+ years exp

Maximize your interview chances

EnergyWellness

Insider Connection @Hone Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

First point of contact for our physician network providing on-demand support for a variety of requests, including patient scheduling requests, internal platform support, and general technical/troubleshooting for google meet and consultation when needed

Collect and enter physician schedules into the telemedicine scheduling software, ensuring schedules are always current and entered on time

Interface directly with physicians to provide accurate, appropriate, and immediate responses to all physician requests

Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician consultations

Review daily reports and communicate with patients to manage appointments (scheduling, moving, and cancelling appointments)

Manage multiple responsibilities while maintaining composure, always keeping the physicians/patients a priority

Other duties as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare experienceTelemedicine experienceZendeskSalesforcePatient-centricPhysician-centricTechnical troubleshooting

Required

1+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment; in lieu of experience, highly motivated high school graduates or college graduates with applicable majors (e.g. healthcare administration, business, etc.) are also encouraged to apply

Highly organized with a strong attention to detail

Technically savvy and able to learn new software applications quickly. Experience using Zendesk or Salesforce is a plus

Patient-centric AND Physician-centric — you understand our patients and their needs and are able to balance that with the needs and preferences of our physicians to provide as positive experience as possible across both groups

Ability to communicate professionally with healthcare providers

Enjoys structure and routine processes in daily work while also being able to identify priorities and switch tasks frequently

Sound judgment to make appropriate decisions or escalate items outside your scope

Ability to work in a fast-paced environment with a high degree of autonomy