Prosper Health · 9 hours ago

Provider Success Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Mental Health Care

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Responsibilities

Respond to inquires and questions from our clinicians to enable continuity of care and a great provider experience.

Coordinate with key stakeholders across the team to resolve inquiries and issues promptly.

Improve support for our providers by driving optimizations in process, workflows, and tools.

Assist in the onboarding of new clinicians by answering questions, coordinating logistics, and supporting with people operations.

Ensure data consistency of provider records across various internal databases and systems.

As the closest collaborator with the clinical team, identify opportunities to improve provider experience.

As one of Prosper’s first 15 employees, help shape the future of the company and build our early culture!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Provider successCustomer successPeople operationsOperations managementDigital mental healthData managementRelationship buildingProject management

Required

2-5+ years of experience in provider success, customer success, people operations, operations or related field.

Excellent at building relationships and creating rapport to ensure a positive employee experience.

Skilled at handling multiple projects simultaneously while maintaining attention to detail.

Strong organizational skills with the ability to accurately manage and maintain data across multiple platforms, ensuring consistency and reliability of information across systems.

Excited by the early stage (you will be one of the first 15 employees), which means working in a fast-paced environment with a high degree of ambiguity and an opportunity to take ownership.

Gritty, scrappy, and resilient, with a strong bias for action.

Motivated to do good and be great.