52 applicants

Company

Aptean · 9 hours ago

PS Consultant

USA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Developer PlatformEnterprise Resource Planning (ERP)

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Responsibilities

Conduct implementation, integration, configuration, upgrade, migration, consultation, training services for our firm's developed shipping software applications and integrated systems.

Conduct all phases of the project: initiation, planning, execution, monitoring, closing.

Evaluates customer needs through in-depth requirements gathering, efficiency, workflow, and business process reviews.

Develops configurations that support and align business processes and workflow.

Convert requirements into a scope of work, work breakdown structure and plan for configuration that supports the Client's business process.

Defines and executes on implementation plans and scope of work.

Collaborate with Sales team during pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.

Monitor project progress, performance, issues, risks and budget.

Strategize and coordinate project timeline to key stakeholders with scope and needed pre-requisites for preparation.

Conduct validation testing and troubleshooting final configured systems.

Identify, diagnose and troubleshoot software issues, provide solutions or workarounds in a timely manner.

Submit high priority defects/requests with necessary priority stamp and proper content for replication.

Assist with Support calls/emails during peak volume periods and when projects are slow.

Provide software documentation, instructions and help file resources for trending issues or topics.

Provide post implementation, UAT and go-live support.

Escalate issues when necessary.

Deliver frequent and high-quality communication, follow-up and engagement with key stakeholders of the project throughout each project phase.

Very strong communication with management on project hurdles, change requests risks, sensitive or escalated issues impacting project timeline.

Monitor support services emails frequently with high responsiveness.

Communicate/collaborate with salesperson and Customer Account Manager on licensing issues, issues with project documentation and new module opportunities.

Obtains and maintains in-depth knowledge of the firm’s shipping software solutions, industry best practice and suite of integrated systems.

Ensure project documents, billable time entries, configuration details and activities/tasks are appropriately logged in our project management software.

Participates in system and release testing and QA as needed.

Recommend improvements in Customer Solutions policies and procedures.

Additional duties as assigned by management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software implementationProject managementTechnical systems knowledgeRemote trainingCloud software (SaaS)Client/Server softwareWindows operating systemsMicrosoft SQL ServerNetworking essentialsCRM systemsProject management softwareWindows security configuration

Required

2-5 years of related experience

Bachelor’s degree or equivalent work experience

1+ years of experience implementing software systems in a project-based environment

1-2 years' project management experience (managing multiple concurrent projects)

2+ years' experience in customer service and software support role

Experience in supporting, implementing and integrating software systems (e.g. ERP, Shipping, WMS, EMR, EDI, eCommerce)

Experience providing remote training via meeting management software (e.g. Microsoft Teams)

Strong understanding of technical systems, databases, and specifications with an ability to transform customer needs into system solutions

Excellent time management and organizational skills

Excellent verbal and written communication skills

Strong analytical problem solving and decision-making skills

Ability to work efficiently and independently and do whatever it takes to get the job done

Ability to handle difficult or sensitive situations with diplomacy and tact

Aptitude to quickly get up to speed and become an expert on implemented software

Experience with implementing and configuring Cloud multi-tenant (SaaS) software applications

Experience with implementing and supporting Client/Server on-premise software applications

Extensive familiarity with Windows operating systems: Windows 10, Windows 2008/R2 Server, Windows 2012 R2 Server, Windows 2019 Server (32 and 64-bit Editions)

Familiarity with Remote Desktop services (RDS), Terminal Services, Citrix (XenApp)

Printer/driver installation, configuration & troubleshooting

Experience with deploying and configuring Microsoft SQL Server DBMS and general understanding of relational database concepts

High level understanding of Client/Server software architecture

Knowledge of computer and networking essentials, TCP/IP, network drive mapping, Windows Firewall, proxy, data execution prevention

Experience with installing, configuring, diagnosing, and troubleshooting software

General understanding of integrating software systems

Experience with ODBC data sources, Windows registry, Windows services, DOS Prompt, event viewer

Knowledge of user groups/roles, and setting Windows folder permissions and security configuration

Experience with Customer Relationship Management system (e.g. Salesforce CRM)

Experience working with project management software (e.g. Microsoft Project, Jira, Mavenlink), remote assistance, and meeting management software e.g. BomGar, ScreenConnect, GoTo Meeting

Benefits

Competitive pay

Robust benefit plans

Opportunity for career development and growth

Company

Aptean

Glassdoor

3.8

Aptean provides enterprise software solutions to the process manufacturing, distribution, and financial services industries.

Founded in 2012

Indianapolis, Indiana, USA

1,001-5,000 employees

http://www.aptean.com

H1B Sponsorship

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2021 (5)

2020 (4)