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Company

Conifer Health Solutions · 1 day ago

PS Customer Service Representative (Spanish Bilingual Required) - Remote

Frisco, TX

Full-time

Remote

Entry Level

$14.50/hr - $21.80/hr

1+ years exp

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Responsibilities

Handle a large call volume while ensuring quality customer service and patient satisfaction

Follow-up on all issues not resolved during conversation with patient/guarantor

Ability to complete other related customer service duties as assigned

Answer patient calls within the guidelines of call center metric objectives

Ensure appropriate HIPAA compliance guidelines

Adhere to work schedule and follow call center phone procedures

Maintain professionalism and confidentiality

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical customer serviceCall center experienceMedical billing systemsHIPAA complianceMicrosoft OutlookMicrosoft ExcelMicrosoft WordPatient communication

Required

High School degree or equivalent

Proficiency in Microsoft Outlook, Excel and Word

Ability to handle a large call volume while ensuring quality customer service and patient satisfaction

Follow-up on all issues not resolved during conversation with patient/guarantor

Ability to complete other related customer service duties as assigned

Ability to perform each essential duty satisfactorily

Skill to effectively assist patients with sensitive and confidential issues

Understanding of the obligation to collect outstanding patient balances

Ability to handle multiple tasks along with setting appropriate priorities with client information

Answer patient calls within the guidelines of call center metric objectives

Ensure appropriate HIPAA compliance guidelines

Adhere to work schedule and follow call center phone procedures

Maintain professionalism and confidentiality

Must be able to work in sitting position, use computer and answer telephone

Ability to travel

Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Preferred

At least 1 year experience in a medical customer service role

Previous experience in a call center environment

Previous experience with medical billing systems; GE Centricity or EPIC experience a plus

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.