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Company

Original Job Post

Town of Concord, MA · 2 days ago

Public Works Business Analyst

Concord, MA

Full-time

Hybrid

Mid, Senior Level

$76K/yr - $91K/yr

5+ years exp

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Responsibilities

Prepares annual Division operating budget and proformas, tracks all expenses monthly, and provides coding corrections to Town Accountant.

Conducts monthly review of large customer bills.

Works with the Treasurer/Collector and the Customer Service Group to support revenue collection and resolve outstanding fees.

Maintains working knowledge of the operating budgets of all Public Works Divisions and the ability to prepare standard financial reports for these Divisions.

Prepares and assists Department personnel with service and equipment procurement in accordance with applicable Town and State guidance and policies.

Identifies, designs, develops and implements new programs based on policies and procedures of the Public Works Commission.

Analyzes the costs of particular services or operations and recommends changes in fees to Business Manager, as necessary.

Provides assistance and guidance concerning computer software issues impacting the Division.

Responds to general inquiries and resolves complaints including utility accounts, consulting with program managers as necessary.

Monitors and directs response actions for unusual customer billing activities as well as exception reports for all accounts.

Serves as a point-of-contact with the Concord Municipal Utilities (water, sewer, electric, and broadband) Customer Service Group.

May respond to any departmental or broader municipally declared emergency which requires interdepartmental or intercommunity coordination.

Performs special projects and related responsibilities as initiated, requested and directed, including work for all Public Works Divisions.

Performs special projects and related responsibilities as initiated and requested.

Performs other related duties as required, directed or as the situation dictates.

Regular attendance and punctuality at the workplace is required.

Qualification

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Public Policy KnowledgeGovernment Operations KnowledgeMunicipal Finance KnowledgeAccounting KnowledgeProcurement KnowledgeFinancial Strategy DevelopmentBudgetingResource ManagementRegulations InterpretationLaws ApplicationInterpersonal SkillsCommunicationProblem-SolvingTime Management

Required

Bachelor's degree in business administration, public administration, or related field; and five or more years of progressively responsible experience in financial management, customer service, or a related field; or any equivalent combination of education and experience.

Knowledge of public policy processes and issues, general knowledge of state and local government operations, and a working knowledge of municipal finance, accounting and procurement.

Ability to develop a financial strategy for Department operations, to develop a budget, and to manage allocated resources.

Ability to interpret and apply the principles and practices of regulations and laws relating to the general management and operations of a municipal Public Works Department.

Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public, other employees, departments, officials and agencies in a courteous and tactful manner.

Ability to maintain confidential information.

Ability to work effectively under time constraints to meet deadlines.