Allied Solutions LLC · 1 day ago
QA Coordinator
Allied Solutions is a technology-based company serving over 6,000 financial institutions in North America. The Quality Assurance Coordinator is responsible for assessing risks and quality, conducting audits, and ensuring products and processes meet established quality standards.
Financial ServicesInformation Technology
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Responsibilities
Perform Audits, Assessments, and Reviews (60)
• Vehicle Insurance Tracking and CPI: Responsible for identifying and collecting transactional volumes, sample sizes, and population subsets to determine the employees requiring audit activity and results for the month.
• Perform Employee Quality Audits each month in areas including, but not limited to: Risk Management Service Center (Inbound Call, Chat, Outbound Call), Document and Data Management (Insurance Processor, UTL Processor. Perform Lender Level Audits each month in areas including, but not limited to: Inline QC (AWV), Lender Special Request. Responsible for reviewing, analyzing, and identifying high risk defects associated with the overall operational process activity being audited.
• Refund+: Responsible for identifying and collecting transactional volumes, sample sizes, and population subsets to determine the employees requiring audit activity and results for the month. Perform Employee Quality Audits each month in areas including, but not limited to: Refund+ (Examiners). Responsible for reviewing, analyzing, and identifying high risk defects associated with the overall operational process activity being audited.
• Real Estate Insurance Tracking: Responsible for identifying and collecting transactional volumes, sample sizes, and population subsets to determine the employees requiring audit activity and results for the month. Perform Employee Quality Audits each month in areas including, but not limited to: Risk Management Service Center (Inbound Call, Chat, Outbound Call), Document and Data Management (Insurance Processor, UTL Processor). Perform Lender Level Audits each month in areas including, but not limited to: Inline QC (AWV), Lender Special Request. Responsible for reviewing, analyzing, and identifying high risk defects associated with the overall operational process activity being audited.
Data Integrity and Workflow Management (25%)
• Analyze audit findings and make results-driven recommendations on improvement of client experience.
• Create and maintain databases of results to monitor trending and identify reoccurring defects.
• Utilize quality monitoring program to compile and track performance at an individual and department level.
• Review results to determine prevalence across RMO employees/business areas.
• Collaborate with relevant business unit leadership to provide guidance on corrective actions.
• Recognize and recommend process improvements based on audit findings and best practices.
Operational Procedure Maintenance (15%)
• Lead and/or assist assigned business areas with the change management review of policies and procedures based on emerging risks, regulatory compliance oversight and business objectives.
• Identify gaps, inconsistencies, and deviations from documented procedures.
• Provide recommendations for updates and improvements to documentation to maintain accuracy and relevance.
• Provide training and resource tools to end users.
• Identify, create, and communicate tips and alerts to proactively mitigate risk potential.
• Provide analytical responses to procedure and process questions and effectively articulates key points.
Qualification
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Required
Recognized leader responsible for the assessment of risks and quality in accordance with the mission and strategic goals of the organization.
Conduct quality audits/reviews to assure service, accuracy, and adherence to internal and external standards.
Self-directed and responsible for performing risk management tasks with minimal guidance.
Responsible for ensuring that products and processes meet established quality standards.
Demonstrates proficiency in navigating and understanding the basic functions of the core systems (UniTrac, Refund+) including loan or transaction histories.
Responsible for recommending policies and procedures so quality improvement efforts will meet or exceed internal and external customers’ needs and expectations.
Perform Audits, Assessments, and Reviews including Vehicle Insurance Tracking and CPI.
Responsible for identifying and collecting transactional volumes, sample sizes, and population subsets to determine the employees requiring audit activity and results for the month.
Perform Employee Quality Audits each month in areas including, but not limited to: Risk Management Service Center (Inbound Call, Chat, Outbound Call), Document and Data Management (Insurance Processor, UTL Processor).
Perform Lender Level Audits each month in areas including, but not limited to: Inline QC (AWV), Lender Special Request.
Responsible for reviewing, analyzing, and identifying high risk defects associated with the overall operational process activity being audited.
Analyze audit findings and make results-driven recommendations on improvement of client experience.
Create and maintain databases of results to monitor trending and identify reoccurring defects.
Utilize quality monitoring program to compile and track performance at an individual and department level.
Review results to determine prevalence across RMO employees/business areas.
Collaborate with relevant business unit leadership to provide guidance on corrective actions.
Recognize and recommend process improvements based on audit findings and best practices.
Lead and/or assist assigned business areas with the change management review of policies and procedures based on emerging risks, regulatory compliance oversight and business objectives.
Identify gaps, inconsistencies, and deviations from documented procedures.
Provide recommendations for updates and improvements to documentation to maintain accuracy and relevance.
Provide training and resource tools to end users.
Identify, create, and communicate tips and alerts to proactively mitigate risk potential.
Provide analytical responses to procedure and process questions and effectively articulates key points.
Benefits
Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Company
Allied Solutions LLC
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
Funding
Current Stage
Late StageLeadership Team
Recent News
GlobalFinTechSeries
2022-11-19
Company data provided by crunchbase