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Company

Korn Ferry · 4 hours ago

QA Support Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

$50K/yr - $65K/yr

8+ years exp

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Business Consulting and Services

Actively Hiring

No H1B

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Responsibilities

Quality Assurance: mitigating risk during the software development process

Quality Control: assessing released software, identifying and isolating any issues that represent lack of alignment between current behavior and end-user needs

Executing the quality role throughout the software development lifecycle (SDLC):

Planning: providing quality-related feedback to documented requirements

Design: development of test plans and test cases, with the goal of assessing and mitigating risk in legacy functionality while validating new and updated features

Development: partnering with developers to incrementally test deliverables; utilizing and optimizing test scripts, procedures, and strategies to validate deliverables, assuring final integrated solution aligns with requirements and production usage

Delivery: participating with devops engineers and developers to deploy software to Production, with emphasis on maximizing reliability and repeatability

Operate: customer support ticket management, RMI duties, and security patch testing

Identifying and recommending solutions for improving software quality in all SDLC phases (“shifting left”)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quality AssuranceQuality ControlSoftware TestingMicrosoft Azure DevOpsPostmanServiceNowFull-stack TestingTest PlansMicrosoft OfficeTest ReportsISO StandardsCSQA CertificationCAST Certification

Required

Familiarity with tools for project tracking: e.g. Dashboards, Wiki, Boards (Microsoft Azure DevOps is a plus)

Experience utilizing Test Plans, Epics, Features, User Stories, and Work Items to break down work for planning and dependency assessment

Microsoft Office tools: Outlook, Word, Excel, PowerPoint, Teams, and SharePoint

Experience with Postman the API platform testing tool

ServiceNow change request and support ticketing system or equivalent

Knowledge and practical experience with full-stack software testing / troubleshooting

Authoring test reports targeted to technical, product, and business stakeholders

Minimum 8 years experience in support, testing, configuration, and delivery of software systems, with a minimum of 4 years in a quality assurance specialist role

Hands-on experience with project management software such as Microsoft Azure DevOps: using Dashboards, Wiki, Boards, Test Plans, Epics, User Stories, and Work Item management

Successfully delivered medium to large projects with engagement across all phases of the SDLC: plan, develop, deliver, and operate

Demonstrated success working in a fully remote and unsupervised work environment

Bachelor’s or Master’s degree in Information Technology or Computer Science from an accredited college, or equivalent practical work experience