96 applicants

Company

Gusto · 1 day ago

Quality Analyst

Detroit Metro

Full-time

Remote

Entry Level

$62K/yr - $76K/yr

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Bookkeeping and PayrollEmployee Benefits

H1B Sponsor Likely

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Responsibilities

Work through a quality assurance system like Tethr or MaestroQA to evaluate portions of interactions for correct adherence to policies, best practices, and procedures.

Optimize client experience by determining valuable interactions to evaluate to provide actionable and quantifiably incremental improvements to product and EPD.

Identify reasons our system or client experience might be broken and loop in the appropriate parties to quickly resolve the issue.

Compiling resources as the “Source of Truth” for product rollouts and internal announcements for technical improvements to our system and best practices.

Work closely with managers and directors to align quality assurance with organizational goals, while ensuring that the agents we are reviewing have a positive experience.

Work cross-functionally with Learning and Development teams to ensure that training is being adhered to and effectively drive positive outcomes.

Ensure that our automated systems are updated, and reporting accurately.

Create and update dashboards with complex data origins to illustrate the client experience to executive leadership intuitively.

Lead meetings, training, and calibrations to ensure our team is closely aligned with cross-functional teams on Revenue-related priorities.

Assist in the development and refinement of our current and/or future call rubric, as well as proving the rubric’s correlation with conversion and Average Contract Value (ACV)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quality AssuranceTethrMaestroQAGoogle SheetsExcelSalesforceTableauRedashSQLPayroll knowledgeBenefits knowledge

Required

An individual who can create organization and scalable processes out of ambiguity, and self-sufficient research through trial and error.

Experience in using a Quality Assurance system like Tethr or MaestroQA.

Expertise in Google Sheets or Excel, Salesforce, and systems like Tableau or Redash.

Comfortable testing and validating hypotheses against heightened scrutiny.

Is data-driven, timely, detail-oriented and can prioritize tasks effectively.

Excellent verbal and written communication skills, with the ability to provide constructive feedback professionally.

Preferred

Knowledge of payroll, and benefits.

Experience in coding or back-end engineering of systems (particularly in SQL).

Familiarity with Panda and Hippo.

Benefits

Health insurance

401(k)s

Company

Gusto

Glassdoor

3.2

Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses.

Founded in 2011

San Francisco, California, USA

1001-5000 employees

https://www.gusto.com

H1B Sponsorship

Gusto has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14)

2022 (31)

2021 (32)