FieldRoutes, a ServiceTitan company · 6 days ago
Quality Analyst II
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Cloud ComputingProfessional Services
Insider Connection @FieldRoutes, a ServiceTitan company
Responsibilities
Manage queue of issues reported by clients through FieldRoutes (client support).
Research, reproduce, and document defects.
Utilize tools such as SQL, App Insights and BrowserStack to fully understand reported defects or to identify software defects.
Create detailed issues in Jira that clearly communicates the problem so a developer can reproduce it.
Engage with engineering, product, and FieldRoutes team members to provide additional clarity where needed to isolate root cause.
Act as subject matter expert to help communicate proper system usage so that bug fixes do not introduce unintended side effects.
Act as subject matter expert on FieldRoutes functionality for other company stakeholders as necessary.
Actively monitor incoming issues and assist in prioritization.
Qualification
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Required
Bachelor’s Degree in Computer Science, Information Technology or Engineering
Minimum experience: 2-3 years of relevant experience testing web and mobile applications in the software development industry
Experience with mobile testing tools: Test Flight and Fire Base
1 year experience with Jira and Git/GitHub
Working knowledge on API testing
Preferred
Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
Creative thinker
Technical problem solving experience
Good communication skills and the ability to translate technical requirements into an actionable set of steps
Ability to focus on deadlines and deliverables to find the defects quickly
Ability to think abstractly beyond norms
Attention to detail
Strong organizational skills
General understanding of the landscape and lawn services business is a plus
General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing
Working knowledge of SQL queries to view underlying data a plus
Benefits
Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly rewards
Holistic health benefits
401k match
Telehealth options
Parental leave and support
Adoption reimbursement
Maternity support
Pet insurance
Legal advisory services
Financial planning tools
Company
FieldRoutes, a ServiceTitan company
FieldRoutes, a ServiceTitan company, is a Cloud-based and mobile SaaS provider for field service businesses.
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-04Acquired· by ServiceTitan
Recent News
Pest Control Technology
2024-05-21
2023-12-24
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