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The University of Vermont Medical Center · 2 days ago
Quality Assurance Coach
Burlington, VT
Full-time
Onsite
Entry, Mid Level
2+ years exp
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Insider Connection @The University of Vermont Medical Center
Responsibilities
Conduct performance coaching for team members.
Maintain quality standards and advise leadership on operational improvements.
Lead and develop ongoing trainings and education materials for the Patient Access Specialist role.
Build awareness of available resources and work with team members to create individualized goals for continuous improvement.
Support Patient Access and Service Center Leadership with front-end initiatives, process improvements, and overall performance improvement.
Qualification
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Required
2+ years of call center and/or QA experience
Strong customer service skills
Preferred
1+ years in healthcare
Experience and knowledge of Contact Center operations
Teaching or training experience of adults
Bachelor’s Degree in Education, Communications, Healthcare Administration or related field
Company
The University of Vermont Medical Center
The University of Vermont Medical Center is part of a six-hospital network serving patients and their families in Vermont and northern New York.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Leffler
President and COO at UVMMC
Alicia Sherman
Talent Acquisition Partner
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