Mi-Case · 3 hours ago
Quality Assurance Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Ensure consistent Quality Management System (QMS) practices across all projects and application development efforts.
Develop and implement a robust automated testing framework, including selecting and integrating appropriate tools to support testing processes.
Establish, implement, and manage a comprehensive QMS for internal development and delivery, serving as the primary resource for problem identification, resolution, reporting, and continuous improvement.
Design, implement, and oversee comprehensive testing strategies at multiple levels, including unit testing, regression testing, end-to-end testing, load testing, and performance testing, to ensure software quality and reliability.
Collaborate with cross-functional teams to define test plans, create test cases, and ensure robust coverage for all critical application functionalities.
Develop and maintain a metrics system to monitor process effectiveness, including tools like process capability analyses, control charts, and quality measurements, enabling data-driven decisions on product quality.
Lead the formalization, development, and implementation of Quality Performance Systems aligned with standards such as Total Quality Management (TQM), Six Sigma, ISO standards, and other quality management frameworks.
Analyze statistical data to evaluate current standards and establish quality and reliability benchmarks for finished products.
Identify and integrate best practices for customer satisfaction into annual improvement plans.
Establish reporting mechanisms to track trends, improve customer experience, and address feedback effectively.
Review customer contracts to identify critical quality requirements and coordinate their implementation.
Lead efforts to integrate testing tools and methodologies into CI/CD pipelines for streamlined and efficient testing workflows.
Oversee the selection, development, and management of personnel, resources, and budgets to achieve departmental objectives.
Qualification
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Required
Bachelor’s Degree in IT, Engineering, Quality, or Business Administration
Five (5) years of QA systems implementation and management experience
Five (5) years’ experience managing others
Five (5) years’ experience in Software Development, Software Acceptance testing and Acceptance Criteria Analysis
Experience as a Quality Assurance Manager or relevant role
Hands-on experience with testing tools and frameworks (e.g., Selenium, JMeter, Postman, LoadRunner) and scripting languages for test automation.
Thorough knowledge of methodologies of quality assurance and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Experience in creating detailed test documentation, including test plans, test cases, and test reports, to support transparency and continuous improvement.
Great attention to detail and a results’ driven approach
Excellent organizational and leadership abilities
Company
Mi-Case
With over 20 years of experience in bespoke digital transformation at both the public and private level, Mi-Case is known as much for our white-glove approach to client support as we are for our exceptional, fully-integrated software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
