200+ applicants

Company

Original Job Post

eHealth, Inc. · 1 week ago

Quality Assurance Partner

United States

Full-time

Remote

Mid Level

$51K/yr - $63K/yr

3+ years exp

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FinanceHealth Care

H1B Sponsorship

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Responsibilities

With supervision, execute sales quality monitoring assessments of sales agents and document results.

Report QA results to the Sales and Quality management teams.

Participate in calls with carrier partners and sales leaders to discuss quality monitoring standards and trends.

Retrieve call recordings and provide summaries of findings.

Collaborate with the sales team to update sales process expectations.

Assist in sales agent coaching and re-training.

Maintain knowledge of regulatory guidance and machine learning technologies.

Analyze data and provide actionable insights for the sales team.

Stay informed of sales philosophies, techniques, and best practices.

Recommend opportunities to enhance customer experience and sales performance.

Develop and implement AI-based quality control methodologies.

Collaborate with data science teams to integrate AI models into quality assurance processes.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

3+ Years Work ExperienceCall Center ExperienceMedicare Industry KnowledgeRisk AssessmentPriority Management CommunicationAnalytical ThinkingTeam PlayerNICE inContactLevelAIAI SolutionsQuality AssuranceContinuous ImprovementTime ManagementOrganizational Skills

Required

Bachelor's Degree, or the equivalent combination of education, professional training, and/or work experience

3+ years of relevant work experience, preferably in a call center or Medicare industries

Excellent written and verbal communication skills

Knowledge of risk assessment concepts

Analytical thinker with the ability to execute in a fast-paced environment in which priorities may frequently change

Team player, willing to share best practices and assist peers, as necessary

Preferred

Experience with NICE inContact, LevelAI or other AI solutions

Basic knowledge of quality assurance and continuous improvement concepts, procedures, and processes

Outstanding time management skills, with a track record of making deadlines in a fast-paced environment

Exceptional organizational skills, with the ability to multitask and manage competing priorities

Benefits

Annual performance bonus

Array of benefits to support personal and professional wellness

Company

eHealth, Inc.

Glassdoor

3.0

We’re Matchmakers. For over 25 years, we’ve helped millions of Americans find the healthcare plan that fits their needs at a price they can afford.

Founded in 1997

Mountain View, California, USA

1,001-5,000 employees

http://ehealthinsurance.com

H1B Sponsorship

eHealth, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (10)

2022 (27)

2021 (47)

2020 (42)