GCI · 3 hours ago
Quality Assurance/Quality Control Engineer I
USA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Verifies services delivered to internal & external GCI Technology Services customers meet quality control and network standards for GCI products (i.e., Dedicated Internet Access, AdvantageIP, Enterprise SIP, Managed Voice, Managed Wi-Fi, Managed Firewall, etc.), validates those services delivered are monitored and documentation is up to date and accurate.
Coordinates with project management, engineering team, and Service Management Center on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials, mentors’ junior engineers and technicians.
Creates and/or revises network drawings.
Monthly and quarterly metrics and reporting.
Performs audits of services delivered to customers including all documentation and or drawings.
Creates and/or updates Quality Assurance/Quality Control Standards.
Qualification
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Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in Computer Science or related engineering discipline.
Minimum of one (1) year of relevant experience in the field.
Experienced with quality controls, processes, and network engineering standards.
Knowledge of Technology Services customer services, network equipment, and configuration
Knowledge of standard network engineering concepts.
Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies.
Experienced with Web based design applications.
Follows instructions and engineering specifications; creates document updates following engineering change procedures regarding a diverse voice and data telecommunications network.
Experienced in Layer-2 and Layer-3 data network systems.
Demonstrated knowledge of IP address nomenclature, protocols, and routing
Ability to create and edit network drawings.
Ability to interpret complex customer network drawings and technical documentation and disseminate to team members.
Proficient with drawings, blueprints, schematics, and related technical renderings.
Proficient use of Microsoft applications including Visio, Word, Excel, and Access.
Preferred
Graduate Degree in Engineering.
Telecommunications experience.
Other telecom industry or job specific certifications.
Company
GCI
GCI is a brand strategy agency providing media, audiovisual content, and social networking services.
11-50 employees
H1B Sponsorship
GCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase
