National General · 2 days ago

Quality Assurance Senior Associate

Austin, TX

Full-time

Onsite

Entry, Mid Level

$18/hr - $27/hr

2+ years exp

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FinanceFinancial Services

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Insider Connection @National General

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Assist with vetting identified defects with operational leaders via e-mail, dispute process and/or conference calls

Support the completion of multiple complex tasks

Follow established audit guidelines, focusing on detail to complete tasks attentively, thoroughly, and accurately

Perform quality control audits as directed by management and within established production and accuracy standards

Utilize knowledge of operating policies and procedures to recommend solutions for enhancing operations while aligning with client expectations and corporate objectives

Conduct audits on transactions within area of responsibility and assist with documentation of auditing procedures to ensure current and accurate capture of team operations

Assist with onboarding of new analysts by sharing technical knowledge, demonstrating responsibilities through job shadowing, and responding to questions

Qualification

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0-2 years experienceQuality controlTechnical knowledge sharingJob shadowingExperience evaluationProblem-solvingResponsibilityCommunication